Job Description

Permanent part-time role available at BankSA’s Murray Bridge branch. 20 hours per week – 10am to 2pm Monday to Friday.

What’s the role?

As a Customer Service Officer, you will be the first point of contact for customers visiting our branch and will work to create a welcoming and supportive experience from the moment they walk in. You will engage in meaningful conversations to uncover their needs, utilising your knowledge of BankSA’s financial products and services to support their holistic banking needs. By addressing their everyday banking queries and referring them to the right specialists in Home Loans or Business Banking, you will help ensure each customer receives tailored support and guidance. No two days are the same, and each interaction is an chance to make a genuine difference in our customers’ financial wellbeing!

- Assist customers with banking transactions including cash deposits and withdrawals.
- Maintain accurate cash handling and ensure end‑of‑day balancing.
- Educate customers on digital platforms such as online banking and our award‑winning mobile app.
- Identify opportunities to improve customers’ financial wellbeing through tailored solutions.
- Ensure compliance with regulatory requirements and internal policies.

What will I need?

- Customer Service Experience: ideally in a customer‑facing role.
- Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy.
- Personality:



an energetic personality coupled with a genuine passion for helping people.
- Resilience: ability to remain calm and composed whilst handling challenging situations.
- Adaptability: a will to learn and adapt to new banking procedures and technologies.

Our Promise to You

BankSA is part of Westpac Group, and we’re obsessed with becoming our customers’ #1 banking partner for life. Here are just a few of the ways we’re already doing that:

- Special offers on banking products and discounts from top brands, including generous employee‑only mortgage rates.
- A variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help you grow your career within the bank.
- Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

To get started, simply click on the APPLY or APPLY NOW button.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, Sustainability and Flexibility’ section.

#J-18808-Ljbffr

📌 Customer Service Officer - Murray Bridge, SA
🏢 BankSA
📍 Murray Bridge