Student Success Officer, Education & Student Services, Chats wood & CBD

JPI Group

Sydney NSW

Student Services (Education & Training)

Full time

26 to 32 per hour

Student Success

Student Services

First Point of Contact

Student Success Officer

Education & Student Services | Chatswood & Sydney CBD

Build pathways. Support students. Grow into leadership.

At JPI Global, we believe education is not transactional — it is transformational.

Every interaction matters. Every student journey deserves care, clarity, and purpose.

We are inviting experienced Student Success Officers to join our growing team across our Chatswood and Sydney CBD campuses, supporting students and families at every stage of their educational pathway.

About JPI Global

JPI Global is a premium education group delivering high-impact academic and pathway programs through three flagship brands:

Elite College of English (ECE)

CRICOS-accredited English programs and official AEAS Preparation provider

JPI Education

Academic enrichment, leadership development, and immersion programs The Princeton Review Australia (TPRA)

SAT, AP, and US College Admissions Counselling

Together, we support students from foundation to future, within innovative, multicultural, and student-focused learning environments.

About the Role

This is not a traditional reception or admin role.

As a Student Success Officer, you are a key steward of the student experience — guiding enrolments, coordinating communication, supporting academic delivery, and ensuring that every student and family feels informed, supported, and confident.

You will work closely with students, parents, teachers, and senior leadership, with clear opportunities to upskill and progress into senior Student Success or Operations roles.

Key Responsibilities

Serve as the trusted first point of contact for students, parents, and visitors

Manage student enquiries, recruitment, enrolments, and records with precision

Coordinate timetables, consultations, assessments,



and campus events

Support smooth communication between students, families, teachers, and managers

Provide accurate guidance on academic programs and pathways

Assist with student success initiatives, marketing activities, and community engagement

Contribute to daily campus operations and continuous improvement initiatives

Work Hours

Monday to Friday: Between 1:00 PM to 9:00 PM (based on operational needs)

Saturday to Sunday: Between 8:30 AM to 6:30 PM (based on operational needs)

Flexible arrangements available for full-time, part-time, or casual staff

What We Offer

Full-time salary: 55,000 to 65,000 per annum (experience-based)

Part-time / Casual: 26 to 32 per hour

Structured onboarding and ongoing professional development

Clear pathways into senior Student Success, Operations, or leadership roles

Exposure to premium education brands and executive-level operations A collaborative, multicultural, and student-focused workplace

Upskilling & Career Growth

At JPI Global, we invest in people who invest in students.

You will gain access to:

Training in student management and enrolment systems

Workshops in leadership, compliance, and education administration

Cross-training across marketing, events, and student success initiatives

Mentorship from senior managers and leadership team

This role is intentionally designed as a career-building position, not a static job.

What We’re Looking For

Minimum 2 years’ experience in student services, administration, or customer service

Strong communication and interpersonal skills (multilingual ability highly regarded)

High attention to detail with the ability to manage competing priorities

Confident with MS Office and student management / database systems

Proactive, cooperative, and solutions-oriented mindset

Genuine commitment to student success and organisational excellence

Valid Australian work rights (citizenship, PR, or appropriate visa)

Applications close: 21 August 2026

Posted: 02-08-2026

Salary: 26 to 32 per hour

📌 Student Success Officer (Sydney)
🏢 JPI Group
📍 Sydney