Job description
Ready to start fresh in a supportive, people-focused role with room to grow?
Whether you're just starting out, returning to work, or looking for a change, we’ll help you build a career in customer service!

What’s in It for You?
✅ Full training provided – learn everything you need to succeed
Earn 10% in monthly incentives on top of your regular pay rate – your effort gets rewarded
Fun, inclusive culture – enjoy team lunches, social events & more

About the Role
Join our friendly team and support customers with everyday banking enquiries. No sales involved – just helpful, human conversations.
This role is best suited to someone who is comfortable with:
• High call volumes
• Repetitive tasks
• Strict KPIs (AHT, QA, adherence)
• A structured environment with strong compliance requirements
• Has thick skin and can handle challenging conversations

Your day-to-day will include:
• Assisting with account info, online banking, and card enquiries




• Supporting customers with disputes or fraud issues
• Updating records and capturing feedback
Please note: This is an on-site role. Training period is exclusively on site. Work from home may be possible subject to strict terms and conditions.

What We’re Looking For
✔️ Clear, confident communicators
✔️ Outstanding attitude and willingness to learn
✔️ Basic computer skills (we’ll teach you the rest)
✔️ Year 10 completion
✔️ Australian working rights and ability to pass a police check

Who Thrives Here?
We welcome people from all walks of life, including:
• Students and grads
• Parents, carers, and return-to-work candidates
• Career changers and retirees

Start your journey with us today – spots are filling fast!
Apply now and one of our friendly recruiters will be in touch soon

📌 Customer Service Representative | Varsity Lakes (Gold Coast)
🏢 Leading
📍 Gold Coast