At Heinemann, we are looking for exceptional FULL TIME and PART TIME Brand Ambassadors to join our duty-free team representing various brands at Gold Coast International and Domestic Airport -

We are delighted to be recruiting Full Time and Part time Brand Ambassador's for brands that include: Estee Lauder, MAC & Benefit.

About Heinemann

For us, passion for trading is simply in the genes. The small family business established by the brothers Carl and Heinrich Heinemann in 1879 has developed into a major distributor and retailer for the international travel retail market. Today we supply an ever-expanding Duty-Free range of global branded goods to international airports, airlines, cruise liners and border shops in 100-plus countries.

As a Brand Ambassador you will

- Maximize sales opportunities and demonstrate customer excellence

- Creating a tailor-made customer experience, build rapport with customers, taking time to listen and understand what they are looking for with the aim of providing recommendations that suit their needs

- Deliver a high level of customer service through exceptional communication, product knowledge and a willingness to go above and beyond to meet a customer’s needs

- Demonstrate a high level of product knowledge and proactively seek further information on new products and market trends

- Ensure products and promotions are transacted to maintain stock and data integrity

- Efficiently and smartly transacts, ensuring customers are well informed of their outgoing/incoming purchase limits

What you should bring along

- Previous experience within cosmetics, hair care, body care, and perfume

- A passion for delivering an exceptional customer service experience

- Immaculate personal presentation

- Strong communication skills

- Multi-lingual advantageous, but not essential

- The ability to work in a fast-paced environment

What you will get





- Exclusive Staff Discounts - Enjoy up to 20% off in-store and a massive 70% off during our legendary Family & Friends Sales.

- Extra Paid Leave - Celebrate your milestones with an extra day of Annual Leave every anniversary, plus Marriage Leave, Purchased Leave, Paid Parental Leave, and Bereavement Leave.

- Rewards That Reflect Your Value - We offer competitive pay, annual salary reviews, and a performance-based bonus scheme to recognize your impact.

- Work-Life Balance - Enjoy free on-site parking, fixed rosters for Retail positions, and depending on the position, 1 work from home day per week for your flexibility.

- Grow With Us - Fuel your career with learning and development opportunities from hands-on training with our Retail Training Team to e- platforms like LinkedIn Learning and Bridge.

- Make a Difference - Be part of something bigger through our Diversity, Equity, Inclusion & Belonging Program, and our commitment to Reconciliation.

- Wellbeing First - Access six free sessions with our Employee Assistance Program as an addition to your personal support system for navigating life’s ups and downs, both at work and at home.

- Celebrate You – We shine a light on our team through Monthly Heinemann Hero Awards, a $25 Birthday Voucher, and fun social events all year round. We love to celebrate our people!

Applicants with the full flexibility and availability based on the brand's availability will be highly regarded.

Rosters to be Confirmed **Subject to change based on business needs

At Heinemann we offer a outstanding working environment with plenty of perks! We have staff discount from our retail outlets, career development opportunities, corporate activities, but most importantly the opportunity to be part of a team who understands that our people are at the core of everything we do.

To apply, please submit your resume, by clicking on the' apply now' button below. Note only shortlisted candidates will be contacted.

Heinemann Oceania is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process.

📌 Brand Ambassador - Benefit, Mac, Estee Lauder (Gold Coast)
🏢 Heinemann
📍 Gold Coast