Technical Service Engineer – Automation Location: Noble Park North, VIC About Us Festo is a global leader in automation technology, driving innovation in factory and process automation for over 50 years. Our strength lies in cutting-edge pneumatic and electric solutions, combined with world-class industrial training and education programs. We are passionate about helping our customers improve performance through smart, efficient automation.

About the Role We are seeking a skilled Technical Service Engineer to provide expert pre- and post-sales support to both internal teams and customers. You will deliver high-quality remote technical consulting, troubleshoot complex issues, and occasionally support customers on-site.

This role acts as a key link between local operations and our global Technical Support HQ, ensuring fast, effective resolution of technical queries and challenges.

Key Responsibilities Respond to technical enquiries within agreed service levels

Provide remote technical support and consultancy on Festo products and systems

Diagnose faults, perform root cause analysis, and implement solutions

Support product selection, sizing (dimensioning), and application design

Develop and test customer applications, including programming and simulations

Deliver service support remotely and on-site as required

Document and report service activities and outcomes

Contribute to continuous improvement through feedback and process enhancements

Share technical expertise through training, documentation, and demonstrations





Escalate complex issues to HQ or Application Engineering where required About You Qualifications

Bachelor’s degree in Mechatronics, Electrical Engineering, or similar (essential)

Postgraduate qualifications or relevant diploma (advantageous) Experience & Skills 3–4+ years’ experience in a similar technical or automation role

Strong knowledge of control systems and PLC programming

(e.g. Siemens, Omron, Allen-Bradley, Beckhoff, Festo)

Experience with sensors, servo systems, motor controllers, and remote I/O

Solid understanding of pneumatics, compressed air systems, and energy efficiency

Customer-focused with strong communication and problem-solving skills

Ability to work independently and manage competing priorities Working Relationships No direct reports

Works closely with Application Engineering, Shared Services, and Technical Support HQ (global) What We Offer Market-competitive salary with incentive opportunities

Flexible work arrangements

Laptop, mobile, and home office setup support A collaborative, innovative, and supportive team environment

Opportunities for professional growth within a global organisation Apply Now If you’re passionate about automation and enjoy solving technical challenges, we’d love to hear from you. ? Send your CV and cover letter to [email protected] Applicants who applied for this position during the previous recruitment process have already been considered and do not need to submit a new application.

📌 Technical Service Engineer (Melbourne)
🏢 Festo Australia
📍 Melbourne