Technical Service Engineer – Automation

Location: Noble Park North, VIC

About Us

Festo is a global leader in automation technology, driving innovation in factory and process automation for over 50 years. Our strength lies in cutting-edge pneumatic and electric solutions, combined with world-class industrial training and education programs. We are passionate about helping our customers improve performance through smart, efficient automation.

About the Role

We are seeking a skilled Technical Service Engineer to provide expert pre- and post-sales support to both internal teams and customers. You will deliver high-quality remote technical consulting, troubleshoot complex issues, and occasionally support customers on-site.

This role acts as a key link between local operations and our global Technical Support HQ, ensuring fast, effective resolution of technical queries and challenges.

Key Responsibilities

- Respond to technical enquiries within agreed service levels
- Provide remote technical support and consultancy on Festo products and systems
- Diagnose faults, perform root cause analysis, and implement solutions
- Support product selection, sizing (dimensioning), and application design
- Develop and test customer applications, including programming and simulations
- Deliver service support remotely and on-site as required
- Document and report service activities and outcomes
- Contribute to continuous improvement through feedback and process enhancements
- Share technical expertise through training, documentation, and demonstrations




- Escalate complex issues to HQ or Application Engineering where required

About You

Qualifications

- Bachelor’s degree in Mechatronics, Electrical Engineering, or similar (essential)
- Postgraduate qualifications or relevant diploma (advantageous)

Experience & Skills

- 3–4 years’ experience in a similar technical or automation role
- Strong knowledge of control systems and PLC programming
- (e.g. Siemens, Omron, Allen-Bradley, Beckhoff, Festo)
- Experience with sensors, servo systems, motor controllers, and remote I/O
- Solid understanding of pneumatics, compressed air systems, and energy efficiency
- Customer-focused with solid communication and problem-solving skills
- Ability to work independently and manage competing priorities

Working Relationships

- No direct reports
- Works closely with Application Engineering, Shared Services, and Technical Support HQ (global)

What We Offer

- Competitive salary with incentive opportunities
- Flexible work arrangements
- Laptop, mobile, and home office setup support
- A collaborative, innovative, and supportive team environment
- Opportunities for professional growth within a global organisation

Apply Now

If you’re passionate about automation and enjoy solving technical challenges, we’d love to hear from you.

? Send your CV and cover letter to [email protected]

Applicants who applied for this position during the previous recruitment process have already been considered and do not need to submit a new application.

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