Join the Queensland Government Insurance Fund (QGIF) and play a key role in supporting and continuously improving the Appian ERP platform that underpins critical insurance operations. As a Technical Support Specialist, you will provide expert advice, lead the resolution of complex system issues, drive service improvement initiatives and work closely with business stakeholders, technical teams and vendors. The QGIF 3-Year Data and Technology Roadmap (Roadmap) is a rolling multi-year program to modernise QGIF’s insurance operations, strengthen data and analytics capability, optimise claims management processes and enable productivity tools.

The Roadmap is intended to reduce manual effort, improve data driven decision-making and strengthen risk management information for QGIF, Treasury, agencies and Queenslanders.

Your new opportunity

Join Queensland Treasury's Queensland Government Insurance Fund (QGIF) and help shape the future of insurance technology and service delivery. As the AO7 Technical Support Specialist, you will provide specialist support and continuous improvement expertise for the Appian ERP platform, ensuring critical business systems remain reliable, efficient and responsive to user needs.

The QGIF 3-Year Data and Technology Roadmap (Roadmap) is a rolling multi-year program to modernise QGIF's insurance operations, strengthen data and analytics capability, optimise claims management processes and enable productivity tools. The Roadmap is intended to reduce manual effort, improve data-driven decision making and strengthen risk management information for QGIF, Treasury, agencies and Queenslanders.





Working across business and technical teams, you will analyse complex issues, coordinate responses to incidents and service requests, engage with vendors, and identify opportunities to improve system performance, user experience and service maturity.

In This Role, You Will

- Lead the analysis, triage and coordination of complex incidents and support requests relating to the Appian ERP platform.

- Provide specialist advice to business stakeholders, technical teams and external vendors.

- Monitor service performance and identify emerging issues, risks and improvement opportunities.

- Drive continuous improvement initiatives that enhance system reliability, service efficiency and user experience.

- Produce high-quality support documentation, knowledge articles, reporting and briefing materials.

- Support governance, risk management and service management activities across the platform.

What Experience You Will Bring

- Proven experience supporting enterprise applications and resolving complex technical issues.

- Strong stakeholder engagement skills with the ability to provide authoritative advice and influence outcomes.





- Demonstrated ability to exercise sound judgement and manage competing priorities in a complex workplace.

- Experience identifying and driving continuous improvement through data, insights and evidence.

- Alignment with Queensland Government leadership competencies including accountability, collaboration and critical thinking.

There are no mandatory qualifications for this role. Demonstrated experience in enterprise application support, service management or a related digital service environment at a level requiring independent judgement and stakeholder engagement will be highly regarded.

How To Apply To submit your application, click on the Apply link to provide:

- Your resume detailing relevant experience
- A cover letter of no more than two pages outlining why you are interested in this position and how your knowledge, skills and experience makes you a strong candidate for the role.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process.

We welcome applicants to share with the hiring manager any health condition, disability, and/or cultural or linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

Applications to remain current for 12 months.

Job Ad Reference: QLD/696892/26

Closing Date: Wednesday, 19 August 2026

Occupational group IT & Telecommunications

📌 Technical Support Specialist (Brisbane)
🏢 Queensland Treasury
📍 Brisbane