Senior Operations Architect — Scams Case Management (Melbourne)

Senior Operations Architect — Scams Case Management (Melbourne)

04 Aug
|
Australian Financial Complaints Authority
|
Melbourne

04 Aug

Australian Financial Complaints Authority

Melbourne

Australian Financial Complaints Authority (AFCA) is seeking a Senior Operations Specialist to design and embed an end-to-end case management framework for its Scams External Dispute Resolution capability. This pivotal role sits at the intersection of operations, regulation and delivery, enabling scalable, fair outcomes for consumers and small businesses.

You will translate complex regulatory and business requirements into practical workflows, develop training materials, and lead cross-functional

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📌 Senior Operations Architect — Scams Case Management (Melbourne)
🏢 Australian Financial Complaints Authority
📍 Melbourne

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