We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress‑free experience for every traveler.

Key Responsibilities

- Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
- Manage booking updates, itinerary changes, cancellations, and special travel needs
- Share transparent and accurate information regarding destinations, travel requirements, and agency procedures
- Proactively check in with clients to confirm details and address any concerns
- Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate





- A strong communicator with a customer‑first mindset
- Experienced in customer service (travel, tourism, or hospitality experience is a plus)
- Well‑organized, reliable, and comfortable handling multiple requests at once
- Tech‑savvy and able to adapt quickly to new systems and tools
- Passionate about travel and helping clients enjoy seamless experiences

Perks

- Fully remote position with flexible hours
- Training and ongoing support to help you succeed
- Career growth opportunities within a growing travel agency
- Access to travel benefits and exclusive industry discounts
- A collaborative and supportive team culture

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📌 Travel Customer Service (Melbourne)
🏢 Kim Luxe Travel
📍 Melbourne