Probe Group is looking for Customer Care Representatives to join our Bundall Contact Centre on the Gold Coast. The role involves supporting older Australians, their families, and carers in accessing My Aged Care services and packages, and ensuring every interaction makes a meaningful difference. The position can be full‑time (38 hours per week) or part‑time (30 hours per week) and requires rotating shifts Monday to Friday 7:00am–10:00pm and Saturday 9:00am–4:00pm.
Day in the Life
- Be a Customer Champion: act as a friendly voice and helpful hand for clients seeking care information.
- Solve with Empathy: tackle challenges with compassion and create supportive solutions.
- Team Up for Success: collaborate with colleagues, share insights and celebrate wins.
- Learn and Grow: participate in continuous learning opportunities to hone your skills.
Key Qualifications & Skills
- Excellent verbal and written communication.
- Natural communicator who thrives in a fast‑paced environment.
- Positive attitude and genuine desire to help others.
- Problem‑solving ability and quick thinking.
- Proficiency with technology and ability to navigate multiple platforms and software.
- Previous customer service experience advantageous but not required.
Must‑Haves
- Full work rights within Australia.
- National Police clearance meeting satisfactory requirements.
- Availability to work rotating shifts Monday to Friday 7:00am–10:00pm; Saturday 9:00am–4:00pm.
- Commitment to full‑time (38 hours) or part‑time (30 hours) work across five days.
Benefits
- Financial and non‑financial incentives, including performance rewards.
- Career growth opportunities with internal pathways and global footprint.
- Health and well‑being support, wellness program and 24/7 safety service.
- Employee discounts on technology, phone bills, fuel, groceries, fashion, restaurants and entertainment.
- Employee referral program with bonus for successful hires.
Equal Opportunity Statement
Probe CX is a diverse, inclusive company that welcomes talent from all backgrounds. We value race, gender, ethnicity, ability, and perspectives, and we are committed to providing an setting where everyone can thrive.
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📌 Customer Care Representative (City of Gold Coast)
🏢 Probe Asia Pacific
📍 City of Gold Coast
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