Location: Ortigas, Pasig City Salary Range: Php22,000.00 - Php23,000.00 JOB OBJECTIVE Supervises and oversees the Tele-marketing Unit.
DUTIES AND RESPONSIBILITIES - Supervises and oversees the work unit and subordinates to ensure effective completion of their responsibilities.
- Establishes work standards, performance measures, goals and objectives - Assigns deliverables/tasks to subordinates - Evaluates work performance, tracks and reviews work progress of subordinates - Provides direction and guidance - Coaches, counsels and motivates subordinates - Recommends personnel action/movement - Interviews prospective employees for the department and recommends hiring - Conducts job orientation and technical trainings - Identifies and recommends training program/seminar for staff development - Recommends disciplinary actions as needed in concurrence with the Immediate Superior - Monitors daily production and releases of the unit - Prepares and sends Daily, Weekly and Monthly Production and Releases Report to the Immediate Superior - Develops call scripts for Tele-marketers’ use - Distributes and assigns call leads to subordinates - Implements the business plans, programs and marketing activities designed by the Marketing Group.
- Monitors the status of renewal accounts from approval up to releasing of loan - Reviews and checks accounts/documents for credit investigation and approval - Maintains accurate client and contact data in the database - Represents the work unit during Management Committee meeting and other internal/external meetings.
- Performs other work-related functions and duties that may be assigned. JOB SPECIFICATIONS - Preferably with degree in Business Management, Sales or Marketing, or other related course.
- With at least two (2) years work-related experience in marketing or sales, one (1) year of which is in a supervisory capacity.
- Should have technical marketing skills, relevant product and industry knowledge.
- Has excellent communication skills (both written and oral), decision making skills, problem solving skills, presentation skills, interpersonal skills and networking skills - Should be persuasive, goal-oriented, assertive, creative, cutting-edge, adaptable and analytical.
- Has the ability to work under pressure and handle challenging situations.
- Computer-proficient.