Company Description BIG4 Gold Coast Holiday Park is a family-friendly holiday destination located on the Gold Coast, QLD, offering a range of accommodation options, facilities, and recreational activities for guests of all ages. The park focuses on delivering memorable guest experiences through well-maintained amenities, attentive customer service, and a safe, welcoming environment. As part of the broader BIG4 network, the park benefits from established standards, brand recognition, and a strong focus on quality. Team members work in a dynamic, guest-centric setting where operational excellence and continuous improvement are highly valued.Role Description The Operations and Compliance Manager is a full-time, on-site role based at BIG4 Gold Coast Holiday Park in Gold Coast, QLD. This role oversees daily park operations, ensuring facilities, guest services, housekeeping, and maintenance teams work efficiently and in alignment with park standards. The position is responsible for implementing and monitoring compliance with health and safety regulations, local council requirements, environmental standards, and internal policies. Day-to-day tasks include coordinating staff rosters, supervising team performance, conducting site inspections, managing risk assessments, and responding to operational issues as they arise. The Operations and Compliance Manager also supports budgeting, reporting, and process improvement initiatives,



and collaborates with leadership to maintain high levels of guest satisfaction and operational integrity.QualificationsExperience in operations management, facilities management, or hospitality management in a multi-faceted or guest-focused environment.Strong knowledge of compliance, health and safety regulations, risk management, and quality assurance practices relevant to accommodation or tourism settings.Demonstrated leadership skills, including team supervision, performance coaching, conflict resolution, and fostering a positive workplace culture.Proficiency in planning, scheduling, and coordinating daily operations, including roster management, resource allocation, and contractor oversight.Excellent communication and interpersonal skills, with the ability to engage effectively with guests, team members, and external stakeholders.Competence in using business or property management systems RMS preferred, productivity tools, and basic reporting or data analysis for operational decision-making.Strong organizational and problem-solving abilities, with attention to detail and a focus on continuous improvement and service quality.Relevant qualifications in hospitality, compliance, business management, facilities management, or a related field; equivalent experience may be considered.Ability to work in office, adapt to a fast-paced environment, and be available for weekend or after-hours operational needs as required.

📌 Operations and Compliance Manager (Gold Coast)
🏢 BIG4 Gold Coast Holiday Park
📍 Gold Coast