99 Spencer Street, Docklands VIC, Australia

Restaurant Shift leader (PD) - Burgertory

As a Restaurant shift Leader, you will deliver a high-quality overall presentation and train your staff to provide excellent customer service.

Restaurant shift leaders’ responsibilities includes maintaining the restaurant’s revenue target and focusing on the training of all the team members. You will ensure productive restaurant operation on shift, as well as maintain high production, productivity, quality, and customer-service standards whilst working.

For you to be successful as a Restaurant shift Leader, you’ll need to use your training skills and experience in both front and back of the house. We want you to know how to assist and coach your team and oversee the restaurant operations during your shift, high focus on customers service. You will be overlooking the Front of house and Back of the house, and make sure we comply with health and safety restaurant regulations.

We’ll expect you to lead by example and uplift your staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Your direct report will be your Restaurant Leader and Restaurant Assistant Leader allocated to you.

Responsibilities and Duties





- Help with overseeing the restaurant operation in collaboration with your Restaurant Leader and Assistant manager during Shift (FOH and BOH)
- Training your Team members in delivering superior guest serviceswithin the restaurants
- Ensuring guest satisfaction
- Respond efficiently to customer questions and complaints and ensure that your restaurant Leader and your Restaurant assistant leader are informed.
- Supervised allocated shifts
- Manage and lead your team members
- Help Training and evaluate staff performance
- You will help in control costs and minimize waste through smart management controls
- You will Nurture a positive working environmentand build a positive vibe within your restaurant
- Implement innovative strategies to improve productivity and sales
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Ensure that Briefs are done on a every shifts with allocations and target sets

This job description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business.

Screening Questions

- Do you have experience in a similar role?
- Will your commute be 20 minutes or less?
- Describe your customer service experience

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📌 RESTAURANT SHIFT MANAGER (Australia)
🏢 The Glen Hotel Pty
📍 Australia