Job Category: Hotel-Front Office

Job Description:

About Us

Welcome to the height of luxury, where heritage wonder and contemporary flair collide. Centrally positioned in the heart of Circular Quay, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge.

Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is renowned as one of the city's prized icons. With 509 guest rooms including 28 luxury suites, an award-winning and world class Club InterContinental lounge and vibrant dining venues, a complete five-star experience awaits.

As out team continues to grow, we invite you to join is Assistant Manager - Front Office.

Your day to day- Inspire Incredible

Your presentation, passion for service and eagerness to lead will be the key to creating a seamless, luxury experience for our guests and ensuring we are operating as a global world class InterContinental Hotel. You will role model, mentor and lead the Front Office team to deliver on our Inspire Incredible service culture!

As part of our talented Front office Assistant Manager team, you will be

Creating the perfect working environment for your team to thrive and driving collaboration between departments

Inspire your front office team to deliver on our luxury Forbes service standards and exceptional Guest Experience scores

Drive to achieve our teams goals for Guest Recognition, Guest Loyalty enrollments and

Providing guests with all the information they need to enjoy a truly memorable experience

Manage day-to-day front office operational needs, plan and assign work and establish performance and development goals for the team

Provide mentoring, coaching and regular feedback to improve team member performance

Having authentic conversations with guests to resolve issues, queries or concerns





Being first point of contact for any critical emergency situations

What we need from you

1+ years' experience in Front Office operations, including demonstrated experience in a leadership capacity at team leader or supervisor or management level

Exceptional service standards and ability to lead within a VIP environment

Ability to deal with a variety of guest enquiries, be the point of contact for escalated issues and problem to ensure guest satisfaction

Qualifications in Hotel Management and/or related field would be advantageous

Excellent communication skills, bilingual or multilingual language skills are advantageous

Strong organisational, written & communication skills, with strong attention to detail

Full unrestricted Australian working rights are required for this role.

What we offer

We are proud that several previous Assistant Managers have been promoted into HOD roles across IHG hotels here in Sydney, Interstate and overseas, so not only will you be rewarded with a competitive salary, you will also be rewarded with a range of benefits and learning opportunity that support you throughout your IHG career journey.

$80,341.00 per annum plus super plus team advantages

Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage

An immense colleague discounts platform for all your favourite brands and retailers

Paid Birthday Leave

Enhanced parental leave program

Proactive paid wellness and mental health days

Most importantly, we'll help you grow and develop you as an individual.

Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

We are proud to be InterContinental Sydney and proud to be IHG and we know you will be too. Visit to find out more about us

📌 Assistant Manager Front Office- InterContinental Sydney (Australia)
🏢 IHG Hotels & Resorts
📍 Australia