Occupation: Accounting, finance and procurement

Reference: VG/1937568

- Footscray location, with flexible, hybrid work arrangement
- Shape how we listen, respond and improve

About State Trustees

At State Trustees, we support Victorians from all walks of life with their financial and legal affairs, particularly during life's most important and challenging moments. As a Victorian Government-backed organisation, we provide trusted services that help people plan, protect, and manage their affairs with confidence, ensuring peace of mind when it matters most.

About the Role

If you enjoy solving problems, influencing others and making things better, this role will suit you.

- Manage client feedback and complaints from start to finish
- Investigate issues and work with teams to find fair, timely resolutions
- Communicate clearly and empathetically with clients
- Spot trends and identify opportunities to improve processes
- Partner with stakeholders to implement practical improvements
- Use data and insights to influence better ways of working

Skills & Experience

- Experience handling complex complaints or escalations
- Strong communication skills and a calm, empathetic approach
- Confidence working with a range of stakeholders




- Ability to identify problems and suggest practical improvements
- Solid attention to detail and organisation skills
- Experience in a regulated or complex environment (highly regarded)

Employee Benefits

We're proud to offer a range of benefits that support our team's wellbeing and growth:

- Flexible working conditions
- Health and wellbeing programs
- Education assistance
- Purchased leave
- Employee assistance program
- Reward and recognition program
- Free Will preparation
- Retail and lifestyle discounts

Our Culture
For our clients, our people and the Victorian community, we demonstrate Care, Unity, Passion - we are here, we work together, and we bring our best.

We recognise the power of diversity and creating an environment where all our people feel they belong and reflect the communities in which we live, work and serve. We care about recruiting the best people, regardless of gender identity, age, ability, sexual orientation or cultural background. If you think you can do the job and would be a outstanding fit for our team, we'd love to hear from you.

Applications close Thursday 13 August 2026 at 11.59pm

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📌 Client Feedback & Continuous Improvement Coordinator (Melbourne)
🏢 State Government Of Victoria, Australia
📍 Melbourne