Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.
Organization – Park Hyatt Sydney
Summary
Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.
About The Role
A Concierge is responsible for answering questions, giving direction and making detailed reservations or recommendations for our area. This position requires knowledge of all Park Hyatt Sydney offerings, Sydney restaurants, attractions, and the ability to arrange guest services through a wide variety of recommended vendors, local events, and venues and transportation options. The concierge provides information and assistance to Park Hyatt Sydney guests, ensuring the highest possible standard of service and professionalism at all times. They establish rapport with guests, maintaining empathetic conversations and relationships, and offer personalized and pre-emptive service tailored to each guest’s preferences.
Responsibilities
- Greet and welcome guests.
- Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.
- Understand customer’s needs and provide personalized solutions by suggesting activities and facilities provided by the hotel.
- Acquire extensive knowledge of the premises and nearby venues and businesses to make the most suitable recommendations.
- Respond to complaints and find appropriate solutions.
- Provide maps and directions.
- Assist in on-site events such as weddings or corporate meetings.
- Develop and expand a network of contacts within the community.
Qualifications
- Previous experience as a Concierge within a five‑star hotel or similar environment preferred.
- Qualified presentation.
- Outstanding guest services skills, sophisticated verbal and written communication skills with high attention to detail.
- Strong interpersonal and problem‑solving abilities.
- Highly responsible and reliable.
- Ability to work well under pressure in a fast‑paced environment.
- Extremely organized and well‑developed computer knowledge.
- Extensive knowledge of Sydney and surrounds.
- Must already have a valid visa to work in Australia.
Benefits
- Access to employee benefits such as complimentary shift meals, discounts for the spa and all food and beverage outlets.
- Access to complimentary and discounted Hyatt accommodation worldwide.
- Access to internationally recognised learning and development programs and opportunities.
- Access to an employee assistance program and paid family leave benefits.
- Being part of a diverse and inclusive team, passionate about their work.
#J-18808-Ljbffr
📌 Concierge (City of Sydney)
🏢 Park Hyatt
📍 City of Sydney
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.