About the Role

This is a hands on role supporting corporate users across a modern Microsoft setting. You'll work closely with the Technology Operations team, internal stakeholders and external service providers to deliver a high level of IT support while contributing to ongoing improvements across the IT function.

Responsibilities

- Provide Level 1 and Level 2 IT support across Microsoft 365, Windows devices, collaboration tools and business applications.
- Manage incidents and service requests through Jira Service Management, ensuring timely resolution and escalation where required.
- Support onboarding, offboarding and user lifecycle activities, including device builds, account provisioning and access management.
- Troubleshoot hardware, software, networking, printing and application issues.
- Work closely with internal technology teams, vendors and managed service providers to resolve complex issues.
- Maintain IT asset records, support documentation and knowledge base articles.
- Assist with device lifecycle management, operational support and disaster recovery activities.
- Identify opportunities to improve support processes,



automation and the overall end user experience.

Qualifications

We're looking for someone with around 2-3+ years' experience in an IT Support, Service Desk or Desktop Support role who enjoys working in a collaborative, customer focused environment.

Required Skills

- Microsoft 365, Windows 10/11, Teams, Outlook, SharePoint and OneDrive.
- Microsoft Entra ID, Intune and endpoint management.
- Jira Service Management or similar ITSM platforms.
- User provisioning, onboarding, offboarding and access management.
- Networking fundamentals including TCP/IP, DNS, DHCP, VPN, Wi‑Fi and basic network troubleshooting.
- ITIL aligned incident, request and change management processes.
- Supporting users within a corporate or enterprise environment.

Preferred Skills

- Experience within financial services, insurance or another regulated industry.
- Exposure to working alongside an external MSP.
- Experience supporting Salesforce, Amazon Connect or similar enterprise platforms.
- Basic scripting or automation experience.

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📌 IT Support Engineer (City of Sydney)
🏢 The Network Technology Recruitment
📍 City of Sydney