Job Description

Duties and responsibilities:

- Supervise and lead a team of support workers, providing guidance and support to ensure the delivery of high-quality care and support services.
- Providing effective day‑to‑day briefing and supervision to the support worker team, ensuring that they are equipped with the necessary resources, information, and support to deliver high‑quality care and support to participants.
- Ensuring that resources such as Personal Protective Equipment, forms, activity resources, weekly shopping and petty cash are up‑to‑date, available, and managed.
- Onboarding of new team members.
- Prepare required reports for internal and external purposes.
- Complete all associated administrative work as per agreed schedules, to ensure timely lodgement of claims / invoices.
- Implement a system for monitoring and evaluating service quality and participant outcomes.
- Identify and address any compliance or quality issues.

Desired Skills and Experience

- Current NDIS Workers Clearance Check.
- Current First Aid certificate and CPR.
- Current Working with Children Check.
- Completed relevant training modules (e.g. NDIS worker Orientation Module, InfectionControl training.)
- Fully Vaccinated against Covid‑19.
- Previous experience in a leadership role within the disability or healthcare sector.
- Robust knowledge and understanding of the needs and challenges faced by individuals with disabilities.
- Demonstrated ability to lead and motivate a team, promoting a culture of collaboration and continuous improvement.
- Experience in working with person‑centred planning techniques in addition to delivering and leading excellent supports practices.
- Can work seamlessly as both an active support worker and a Senior Support Worker.




- Excellent organisational skills and ability to prioritise workload while working under pressure.
- Experience in supervising and supporting staff to take ownership and responsibility for the quality of support they deliver.
- Demonstrated experience in the provision of support services to individuals with complex and high support‑need disabilities and challenging behaviours (including medical support needs).
- Excellent written and verbal communication skills.
- Demonstrated ability to work in a team‑based environment or independently.
- Knowledge and application of safe manual handling practices.
- Sound Knowledge of the NDIS Practice Standards and Quality Indicators.
- Current Australian Driver’s License and access to a registered and comprehensively insured vehicle (suitable for transporting consumers).
- Certificate III or higher qualification in Disability, Community Services, or a related field.
- Exhibiting an understanding of the various intrinsic and extrinsic motivators to engage people at work. Provide them with appropriate reinforcements and recognition as an inspiration to accomplish their skilled objectives.
- Teamwork – Collaboratively work with each other to accomplish common goals and objectives while keeping any minor feuds aside for mutual growth.
- Effectively put across one’s thoughts and ideas clearly and briefly, using appropriate language and grammar in written and oral forms of communication.
- Demonstrating an ability to resolve issues and overcome challenges.

OUR BENEFITS

SydWest offers a range of benefits to its workforce, including but not limited to

- Salary packaging $18,550 via pre‑tax deduction meaning more take‑home pay.
- SydWest subsidised Health & Wellbeing activities, e.g. exercises and massage.
- Portal Long Service Leave for all employees at SydWest.

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📌 Senior Support Worker (Maroondah City)
🏢 SydWest Multicultural Services
📍 Maroondah City