Purpose

As a Concierge Executive you will be an essential part of our Workplace Services Team. Your main role, overseen by the Head Concierge, will involve warmly welcoming and assisting tenants and visitors to the building. Additionally, you will lend a hand in tenant activation initiatives as needed. Your knack for hospitality will shine in this role!

Primary Responsibilities

- Proactively greet, welcome, and serve tenants and visitors to the asset.
- Act as a key source of knowledge for tenants and visitors about the asset and local precinct.
- Provide services that add convenience, exclusivity, community, and utility.
- Operate primarily in the lobby area of the office building to which you are assigned, spending time at the Concierge desk and roving throughout the lobby and building precinct to engage proactively with tenants and visitors.
- Serve as the face of Accor to the building tenants and visitors, representing our brand alongside that of our Client.
- Identify opportunities and ways to innovate the customer experience by reviewing feedback, interacting with tenants, and identifying new trends.
- Adhere to best practice tools, participate in CX training with the team, Heartist Engagement, and quality assurance programs supporting your team with training where required.




- Embrace the Accor values and lead by example in demonstrating the spirit of the values in all actions and interactions.

Skills & Experience

- A strong customer/hospitality/hotel background with demonstrated experience in delivering exemplary customer service.
- Excellent written and verbal communication skills.
- Previous experience in a customer experience role.
- Robust passion for people, curating experiences for others, and leading premium service delivery.
- All successful candidates must hold a valid National Police Check.
- All Heartist Membership – enjoy discounts on accommodation and food & beverage worldwide.
- Family & Friends Discounts – available on a range of accommodation, services and events.
- Accor Live Limitless (ALL) Loyalty Program – earn status and reward points on worldwide stays.
- Learn Your Way – support your career development with access to Accor’s industry‑leading training platforms, Accor Academy, and Typsy.
- Build Your Network – connect with more than 300,000 Accor professionals worldwide sharing the same guest passion.
- Worldwide Opportunities – Accor operates over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career.

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📌 Concierge Executive (Perth)
🏢 Accor Apartments and Realty
📍 Perth