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We're seeking an experienced, hands‑on Operations Manager to lead day‑to‑day operations at a busy inner Melbourne hotel venue. This is a full‑time role (minimum 40 hours per week) with evening and weekend shifts required in a quick‑paced, customer‑facing environment.

Key responsibilities

- Oversee daily venue operations to meet timelines and customer expectations
- Manage labour and food costs in line with the budget and support the achievement of F&B; revenue targets
- Produce costed rosters and coordinate casual staff to control labour costs
- Maintain accurate records (sales, timesheets, invoices), complete stocktakes and month‑end accruals
- Liaise with sales and events staff to ensure seamless function execution and follow up on function reporting and billing
- Lead staff inductions and on‑the‑job training; identify training needs and apply learnings to the floor
- Proactively manage guest service and handle complaints to secure positive outcomes for guests and the brand
- Ensure compliance with RSA, food safety and workplace safety policies; promote a strong safety culture
- Maintain high standards of venue presentation; report and follow up on maintenance requirements

Requirements

- Experience: Prior experience as a Hotel Manager or team leader in a hospitality venue, ideally in a bar or F&B; environment
- Systems: Comfortable using electronic F&B; point‑of‑sale systems
- People skills: Strong interpersonal and communication skills; ability to lead a team and resolve customer issues professionally
- Attributes: Punctual, able to work autonomously, enthusiastic,



positive and solutions focused
- Qualifications: Relevant hospitality qualification (including supervisory training), RSA and food safety certification; first aid desirable

What success looks like

- Labour and food costs managed within budget and F&B; revenue targets supported
- Consistent adherence to standard operating procedures and strong customer satisfaction
- Accurate financial and stock records; well‑presented venues; and a motivated, well‑trained team

Benefits

- Positive culture : Supportive, inclusive workplace with a strong focus on training, safety and career growth
- Competitive salary : Market‑aligned pay with opportunities for performance‑linked rewards
- Career development : Funded training, clear progression pathways and support for relevant qualifications

How to apply

If this sounds like you, then please click on the "Apply" button and follow the prompts. If you think you have what it takes but don't necessarily meet every single point on the job description, please still apply – we'd love to learn more about you!

For any questions regarding this opportunity or if you require adjustments to participate in the recruitment process, please reach out to John O'Hare at or Lee Kelly at

Please be advised that BlueRock or any of its related or controlled entities do not accept unsolicited contact or resumes from Recruitment Agencies.

BlueRock is a workplace committed to equal employment opportunities regardless of age, citizenship, colour, disability, gender and gender identity, marital status, nationality, race, sexual orientation, or veteran status.

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📌 Operations Manager - Hospitality (Melbourne)
🏢 Bluerock
📍 Melbourne