Overview

We are seeking to add an experienced Field Service Supervisor with HVAC/ Thermal expertise to our high performing Sydney Team. This role is for Field Supervisor - Thermal, NSW at Vertiv.

Join Vertiv to be part of a team that designs, builds, and maintains future-ready infrastructures. Employees are encouraged to pursue meaningful work with supportive leadership, development opportunities, and competitive compensation.

Key Responsibilities

- Assist all stakeholders with providing quotes for small works, time and materials (T&M;), installations, and start-ups.
- Support and mentor field personnel in the execution of their normal activities.
- Prepare and provide reports as requested by management.
- Ensure timesheets are entered in the system correctly.
- Provide input into training needs of the team.
- Assist the supervisors to coordinate and schedule the general duties of Thermal Customer Engineers and subcontractors.
- Assist the supervisors to ensure Customer Engineers are equipped with calibrated tools, PPE, and appropriate documentation.
- Respond to customer requests for minor quotations or service advice within a timely manner.




- Assist the supervisors to complete follow-ups generated by Customer Engineers.
- Assist the supervisors and Customer Engineers with complex technical problems.
- Be part of the after-hours call-out roster where possible.
- Carry out Customer Engineer quality audits as required by company policy.
- Act as a Service Project Manager on large project startups or maintenance.
- Be prepared to undertake company development training programs.

Requirements

- Restricted Electrical Licence
- Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)
- Proven track record within the Air Conditioning or other precision cooling industry as a service technician
- Thermal controls & Networking knowledge
- Proficiency in Microsoft Office

Seniority level

- Mid-Senior level

Employment type

- Full time

Job function

- Customer Service
- Other
- Quality Assurance

Industries

- HVAC and Refrigeration Equipment Manufacturing

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📌 Field Supervisor - Thermal, NSW (Sydney)
🏢 Vertiv
📍 Sydney