Student Success Adviser (Melbourne Online) – University of Melbourne

Join to apply for the Student Success Adviser (Melbourne Online) role at University of Melbourne.

Pay Range

University pay range: University of Melbourne provided pay range

Base pay: A$86,943.00/yr – A$99,864.00/yr

Responsibilities

- Guide Student Journey: Provide tailored assistance across the online student lifecycle, from enrolment to completion.
- Drive Proactive Engagement: Develop action plans and interventions to help students achieve their academic and career goals.
- Enhance Support Networks: Connect students with appropriate resources and academic enrichment opportunities.
- Contribute to Innovation: Identify and implement process improvements to enhance service delivery and student experience.

Qualifications

You may be a great fit if:

You are a student-focused professional with exceptional communication and problem‑solving skills, capable of providing holistic support in a dynamic online education environment while driving continuous improvement.

You may also:

- Have a degree qualification or equivalent combination of relevant experience and education.
- Demonstrate a commitment to providing quality service and advice to students with sensitivity and confidentiality.
- Have experience in process improvement initiatives and proactive problem‑solving.




- Be proficient in CRM and student systems, with strong MS Office and internet search capabilities.

Benefits

- Supportive flexible work arrangements underpinned by our commitment to inclusion and well‑being.
- Progressive, considerate leave provisions to empower your work‑life balance.
- Salary packaging and access to a range of discounted services including Bupa health insurance.
- Health and well‑being services including a leading Employee Assistance Program.

Team

Office of the Provost – led by the Provost, supporting the vision and objectives for education and community within the Chancellery.

Diversity & Inclusion

The University of Melbourne is an Equal Opportunity Employer and a child‑secure organisation. We welcome applicants from all backgrounds, identities, and experiences and are committed to creating an inclusive and fair workplace.

Application Details

- Resume
- Cover Letter outlining your interest and experience

Applications close: Monday 12th January 2026 – 12:05 AM (Melbourne time zone).

Position Number: JR- – Student Success Adviser (Melbourne Online).

For recruitment queries, email Walid (include the Position Number and Job Title in the subject line).

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📌 Student Success Adviser (Melbourne Online)
🏢 University Of Melbourne
📍 Melbourne