AGL is seeking a Telephony Operations Delivery Analyst for a 12-month fixed term opportunity based in Melbourne. In this role, you will support the operation of cloud contact centre platforms, focusing on optimising performance and driving customer outcomes.
You will be responsible for data analysis, monitoring telephony systems, and leading the delivery of initiatives that enhance operational efficiency. The ideal candidate will possess solid AWS expertise and analytical capabilities.
This position offers hybrid working options and various benefits including discounts on energy products and access to a reward program.