Overview

Location: Sydney CBD (Hybrid - 2 days office / 3 days WFH)

Salary Package: $110k + Super

Role Highlights: Join a high-performing Client Success team where you will act as a trusted advisor to clients, owning technical delivery, driving software adoption, and solving complex system challenges across enterprise platforms.

Role Overview

As a Technical Account Manager, you will be responsible for managing a portfolio of clients, ensuring they achieve maximum value from their suite of products. On a daily basis, you will troubleshoot complex technical issues, provide system guidance, and support end users across financial, operational, and property management systems. You will also play a key role in software implementations, configurations, and ongoing system optimisation.

This is a highly consultative role where you will partner closely with clients to understand their operational needs, recommend tailored solutions, and drive best practice usage of the platform. You will take full ownership of client cases end-to-end, working collaboratively with internal teams to deliver exceptional outcomes and continuously improve client experience.

Responsibilities

- Manage and resolve client support cases end-to-end with a strong focus on customer satisfaction
- Implement, configure, and deploy Yardi software solutions for current and existing clients
- Analyse client business processes and recommend system improvements and efficiencies
- Act as a technical escalation point for complex software and reporting issues
- Provide training and guidance to end users on system functionality and best practices
- Perform data mapping, system integrations, and ongoing platform optimisation
- Collaborate with internal teams to deliver seamless multi-product implementations
- Maintain strong client relationships and act as a trusted technical advisor
- Identify opportunities to introduce additional products or enhancements aligned to client needs
- Continuously develop product expertise across multiple modules

Candidate Profile





You are a technically strong and client-focused professional with experience supporting enterprise-level software solutions. You thrive in a fast-paced environment where you can take ownership of problems, work autonomously, and deliver high-quality outcomes for clients.

With a background in technical support, consulting, or application support, you bring strong problem-solving skills and the ability to manage multiple priorities effectively. You are confident engaging with stakeholders, translating technical concepts, and building trusted relationships. Experience within ERP systems, property, or finance-related platforms will be highly regarded.

Key Requirements

- 2+ years' experience in technical support, application support, or client-facing IT roles
- Experience working with enterprise software / ERP systems
- Strong troubleshooting and problem-solving capability
- Ability to manage cases independently from start to finish
- Excellent communication and stakeholder engagement skills
- Exposure to SQL, databases, cloud services, or system integrations (preferred)
- Understanding of property, finance, or real estate systems (advantageous)

Culture & Benefits

Join a collaborative and supportive team within a globally recognised technology business that values innovation, customer success, and continuous improvement. With strong tenure across the team and a highly supportive leadership style, this is an environment where you can genuinely grow your career.

- Annual profit sharing
- Fully funded private healthcare for employees and partially for their dependents (80%)
- Paid parental leave
- Transit reimbursement for public transport travel to/from work 50%
- Tuition reimbursement $2kUSD per year
- Hybrid working - 2 days in office unless at a client site

Apply

Apply : If this sounds like you, please send your resume by clicking the "apply" link below. The reference number for this role is HKTAM71172. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.

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