This is a part‑time position. The successful applicant will be required to work 37.5 hours per fortnight.

No accommodation is available for this position.

POSITION OBJECTIVE

The role contributes to the effective and efficient operation of the Margaret River Police Station by undertaking a broad range of customer service duties and providing administrative support.

RESPONSIBILITIES

- Deliver quality customer service to all customers.
- Operate police radio and complete and assist customers with forms and correspondence.
- Provide administrative support and maintain records efficiently.
- Resolve issues to finality, including diffusing difficult situations.

QUALIFICATIONS & SKILLS

- Customer service skills – Demonstrating commitment to a quality service for all customers, interacting efficiently and effectively.
- Communication skills – Extracting and conveying information, listening to customers, and resolving issues tactfully and courteously.
- Problem‑solving skills – Evaluating information and providing advice,



recommendations and solutions on financial and other matters.
- Self‑motivation, maturity of outlook and understanding of local cultural issues.

APPLYING

Applicants must submit a comprehensive electronic resume, the integrity check consent form (if required), and any additional attachments via the online application portal. Provide a CV with dot points and names/contact details of two referees, at least one of whom is an immediate supervisor.

EEO STATEMENT

The WA Police Force is an Equal Chance Employer and encourages Aboriginal Australians, young people, people of diverse sexualities and genders, people with disability, people from culturally and linguistically diverse backgrounds and women to apply for positions within our agency.

ATTACHMENTS

- GEN 31 Customer Service Officer L2.pdf
- Job Application Package.pdf
- PSVU INTEGRITY CHECK APPLICATION & CONSENT FORM (28 APR 2025).docx

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📌 Customer Service Officer (Margaret River)
🏢 WA Police
📍 Margaret River