Would you like to learn or put your high-quality, confident and engaging customer service skills to the test at an organisation that fights for fair, just and safe markets for the needs of Australian consumers? This is your chance to join a not-for-profit organisation that has been making Australia a fairer place for over 60 years.

Responsibilities

- Present clear, accurate and professional communication to customer queries through various webforms
- Learn and apply new systems and tools to better and streamline the experience for customers and customer service representatives
- Have strong written and verbal communication skills and the ability to actively engage our members on warm calling opportunities
- Identify opportunities for continuous improvements to ensure efficiency, satisfaction and accuracy among customer service processes

About You

You are a confident and professional communicator, with ability to maintain customer engagement, enjoy collaborating with others and have a high level of digital confidence to be able to attend to various customers. You’re passionate about people, helping others and resolving issues.

You have:

- Demonstrated ability to conduct outbound sales and retention calls, and achieving individual sales, retention and conversion targets
- Maintain up to date knowledge of the business including product testing, campaigns and processes
- Strong collaboration ethic, participating in team meetings, coaching and training initiatives to encourage enhanced performance and development
- Demonstrated ability with use of CRM, telephony and digital customer service platforms

About The Role

$60,000 + superannuation | Full time | Permanent | Hybrid working arrangements





This is an opportunity to be part of Customer Service at CHOICE. Reporting to the Customer Support Manager, you will be an integral part of contributing to deliver high-quality customer service and sales outcomes.

You will also:

- Use judgement within established guidelines to resolve customer issues independently
- Provide insights and feedback to improve customer service way of working - scripts, templates, digital content and service processes
- Manage multiple customer interactions concurrently, while meeting response time, quality and customer satisfaction
- Maintain accurate record of sales activity, customer details and records

Benefits

CHOICE offers a comprehensive suite of benefits to support wellbeing, growth and work-life balance. Some of which include flexible working arrangements, additional leave entitlements and generous parental leave entitlements, Employee Assistance Program (EAP) for free and confidential counselling, in-house wellbeing initiatives, prospect to make pre-tax super contributions and novated leasing, Free CHOICE membership, discounts on CHOICE tested products and many more!

Commitment to Diversity, Inclusion & Neurodiversity

We are committed to creating a fair and inclusive hiring environment, welcoming diverse backgrounds, and promoting a culture where individuals are valued and respected. We are committed to providing reasonable accommodations throughout the recruitment process. If you have any specific needs, please let us know and we will do our best to accommodate them.

Apply Now

To submit your application, follow the prompts to apply including your cover letter and resume by 20th, March, 2026.

For more information for this role and upcoming role opportunities, see our CHOICE Careers page on our CHOICE Website.

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📌 Customer Service Representative (City of Sydney)
🏢 CHOICE
📍 City of Sydney