Join to apply for the Claims Partner role at Australia Post

About the prospect

This is a pivotal role within our My Health, Recovery and Injury Management team, supporting injured team members through meaningful, people first recovery journeys. As a Claims Partner, you’ll be part of a collaborative team delivering improved health outcomes and sustainable return to work solutions.

This is a 12 month Fixed Term Opportunity based in Redfern, Sydney NSW.

What you’ll deliver with us

You’ll manage complex and strategically important workers compensation claims under, delivering timely, compliant decisions and exceptional customer service. Reporting to the Manager, Recovery & Health, you’ll work closely with Workplace Recovery, Operations, unions, medical and legal stakeholders to reduce risk, improve outcomes and support our people back to work safely and sustainably.

You’ll also

- Determine liability and manage complex claims end-to-end
- Act as the first and escalation point of contact for injured team members and stakeholders
- Contribute to case conferences, impairment assessments
- Collaborate across internal and external partners to drive sustainable return to work outcomes

About you

You’re a confident, people first professional who brings empathy and resilience to complex situations. You thrive in collaborative environments, communicate with influence, and balance care and compliance.

You’ll also need

- Demonstrated ability to engage and influence stakeholders including unions, HR, medical and allied health professionals




- High level decision making, analytical and communication skills in sensitive and regulated environments

How we’ll deliver for you

- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together
- Flexible working, across head office and facilities across the network

We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier‑free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender‑equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on

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📌 Claims Partner (City of Sydney)
🏢 Australia Post
📍 City of Sydney