About the role

Northside Audiology is seeking a clinical care co-ordinator to join our audiology clinic in Chatswood, NSW. This is a part-time or full time position that plays a vital role in delivering exceptional client experiences and supporting the smooth operation of our clinical services. You will be the first point of contact for our clients, ensuring they receive warm, professional and efficient service throughout their visit. This role is integral to maintaining the high standards of care and customer satisfaction that define Northside Audiology.

Key responsibilities

- Greeting clients upon arrival and managing the reception desk in a welcoming and professional manner

- Scheduling and confirming client appointments, ensuring efficient clinic flow and minimal wait times

- Processing client registrations, updating personal and medical information, and maintaining accurate records

- Handling client enquiries regarding services, products and appointment availability with knowledge and courtesy

- Managing clinic administration tasks including filing, data entry, telephone and email correspondence

- Processing payments and managing financial transactions with accuracy and discretion

- Supporting audiologists and clinical staff by preparing treatment rooms and assisting with client care as required

- Maintaining confidentiality and complying with privacy legislation and clinic policies

- Contributing to a positive clinic environment and supporting team collaboration

What we're looking for

- 2 years previous experience in medical administration, client services or healthcare settings

- Strong communication and interpersonal skills with the ability to interact professionally with diverse clientele





- Proficiency with computer systems, scheduling software and Microsoft Office applications

- Excellent organisational skills with the ability to manage multiple tasks and priorities

- Attention to detail and accuracy when handling records, data entry and financial transactions

- Understanding of medical confidentiality and privacy requirements

- A patient, empathetic approach to client care and support

- Reliability and flexibility to accommodate part time working arrangements

- Desirable: Knowledge of audiology or hearing healthcare services

About us

Northside Audiology is dedicated to providing comprehensive hearing healthcare solutions to our community. We are committed to delivering exceptional clinical care, personalised service and innovative solutions to help our clients improve their quality of life through better hearing. Our team of experienced professionals works collaboratively to create a welcoming environment where clients feel valued and heard. We pride ourselves on our patient-centred approach and commitment to professional excellence in audiology.

What we offer

- A supportive and collaborative team environment where your contributions are valued

- Flexible part-time or full time working arrangements that can accommodate your lifestyle needs

- Exposure to the healthcare industry and opportunity to learn about audiology and hearing healthcare

- Professional development and training opportunities to enhance your skills and knowledge

- A welcoming workplace culture focused on client care and team wellbeing

If you are a friendly, organised professional with a passion for providing excellent client service, we would love to hear from you. Apply now to join the Northside Audiology team.

📌 Medical Client Service Officer - Audiology Clinic (Chatswood)
🏢 Northside Audiology
📍 Chatswood