**Job Identification:** 215093
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time
**Salary** 81330.47

The Duty Manager is responsible for managing the day-to-day activities of the Front Office, ensuring high levels of guest satisfaction, operational efficiency, and team performance.

This role serves as a key leadership position, handling guest concerns, supervising team members, coordinating with other departments, and acting as the hotel representative when required.

+ Lead and supervise Front Office operations to ensure excellent guest service.
+ Handle guest inquiries, complaints, and VIP guest requirements professionally.
+ Support recruitment, training, coaching, and performance management of team members.
+ Monitor room allocation, reservations, and occupancy to maximize revenue opportunities.
+ Ensure compliance with Hilton brand standards, policies, and procedures.
+ Coordinate with Housekeeping, Food & Beverage, Sales, and other departments.
+ Prepare schedules, payroll, and operational reports.




+ Conduct daily briefings and shift handovers.
+ Manage cash handling, billing accuracy, and financial procedures.
+ Act as Duty Manager or Night Manager as required and respond to emergencies appropriately.
+ Promote Hilton Honors membership and support guest loyalty initiatives.

+ Previous experience in Front Office or hotel operations, preferably in a supervisory role.
+ Strong leadership, communication, and interpersonal skills.
+ Ability to handle guest concerns with professionalism and diplomacy.
+ Excellent organizational and problem-solving abilities.
+ Valuable numerical and analytical skills.
+ Proficient in hotel management systems and Microsoft Office applications.
+ Ability to work under pressure and manage multiple priorities.
+ Good written and spoken English communication skills.
+ Flexibility to work shifts, including evenings, weekends, and public holidays.

Required Skill Profession

Other General

📌 Duty Manager (Darwin)
🏢 Hilton
📍 Darwin