Job Offer: Full-Time/ Part-Time Holiday Home Operations Assistant
Location: Sydney, Eastern Suburbs

We are a boutique holiday home management company specialising in beautifully hand-picked properties in and around Bondi Beach. We are looking for a highly organised, friendly, and enthusiastic individual to join our small team and help manage the day-to-day operations of the business alongside the owner. This is a varied and rapid-paced role, perfect for someone who loves a dynamic work environment and is passionate about delivering exceptional guest experiences.

- This position requires in person house checks. However, candidates may work from home as long as they are in Sydney and close to homes if a visit is required.

The Role:

You’ll be responsible for a wide range of tasks, ensuring that both our guests and property owners have an excellent experience. Your key duties will include:

- Guest Experience Management: Communicating with guests, handling check-ins, condition reporting, updating guest digital tablets, and providing welcome gifts.
- Property Inspections & Maintenance: Conducting monthly property inspections and managing repairs and maintenance as required.
- Housekeeping & Inventory: Overseeing housekeeping reports and managing inventory for the homes.
- Ad Hoc Tasks: Assisting the owner with various tasks as needed to ensure smooth operations.

About You:

We are looking for someone who is organised, detail-oriented, and customer-focused with excellent multitasking and communication skills. Ideally, you will:

- Have a positive attitude and a passion for customer service.
- Be fluent in English and comfortable with both verbal and written communication.
- Have strong multitasking and organisational skills.
- Be comfortable working in a fast-paced,



varied environment.
- Have hands-on experience in holiday letting or customer service, or be a student/graduate in hospitality or tourism.

Responsibilities Include:

- Responding to phone and email enquiries in a timely and professional manner.
- Processing reservations quickly and accurately, ensuring all booking details are correct.
- Liaising with housekeeping and maintenance teams to ensure properties are maintained to the highest standards.
- Managing property listings and calendars on platforms such as Airbnb, Booking.com, VRBO, and Expedia.
- Meeting and greeting guests and providing concierge services.
- Inspecting properties after guests departure to ensure everything is in excellent condition.

Qualifications & Experience:

- Previous experience in a customer service role.
- Proficiency in MS Office and basic software.
- A genuine passion for providing top-notch customer service.

Why Join Us?

- Part-Time & Full-Time Role's available: Flexible hours, ideal for students or those looking for part-time work.
- Training Provided: Full training will be given in our busy, casual office environment.
- Fun, Friendly Team: We are looking for someone who fits well within our close-knit team.

Remuneration:

Remuneration will be determined based on experience.

If you’re someone who thrives in a fast-paced environment and has a passion for holiday homes and guest service, we would love to hear from you!

Please send your resume confidentially to [email protected], or for a confidential chat, call us at 0430 561 657.

We look forward to hearing from you soon!

Warm regards,
BBHH Team
[bondibeachholidayhomes.com]

Job Types: Full-time, Part-time

Benefits:

- Employee discount
- Work from home

Work Location: In person

📌 Reservations and guest services (Bondi Beach)
🏢 Bondi Beach Holiday Homes
📍 Bondi Beach