- Lead the strategic Scan&Go; roadmap to minimise stock loss through smart tech and operations

- Hybrid working, office based at Norwest

- Fixed term opportunity x 2 years

The Opportunity

The Scan&Go; Loss Lead is a vital, cross-functional role dedicated to minimising stock loss as we scale our innovative Scan&Go; experience. Sitting within the Stockloss team and partnering closely with the Scan&Go; project team, you will serve as the analytical engine driving our loss prevention efforts.

Your primary purpose is to leverage data and insights (including CCTV footage) to inform decision-making and help shape the roadmap to solutions. Working alongside your key stakeholder, the Product Owner - National Scan&Go; Operations, you will use behavioural analysis and transaction data to influence the direction of technical features and operational processes, ensuring risk management is effectively integrated.

What you’ll do

- Analytics & Insights to Inform Decisions: Utilise advanced data analytics and behavioural insights as key tools to track loss results, identify fraud patterns, and provide actionable recommendations that inform the prioritisation of initiatives.

- Partner on the Loss Roadmap: Collaborate closely with the Product Owner - National Scan&Go; Operations and the wider project team to help shape and execute the Scan&Go; loss roadmap, ensuring solutions are driven by robust data.

- Influence Strategy & Product Lifecycle: Act as a critical advisor in the end-to-end stock loss strategy. Through the data driven insights and risk-based operational frameworks, you will influence and shape the strategy in partnership and consultation with the product owner and key leads.

- Cross-Functional Collaboration: Act as the primary liaison between the Stockloss team and the Scan&Go; project/product teams. Ensure that risk management and loss prevention considerations are clearly communicated and embedded into the product lifecycle.

- Support Risk Frameworks: Contribute to the development and monitoring of data-driven frameworks for identifying and managing high-risk users, ensuring alignment with both legal standards and business objectives.

- Inform Store Operations & Training: Partner with retail operations by providing the analytical foundation needed to design clear,



effective in-store processes and training guidelines for store teams.

What you’ll bring

We are seeking a disciplined, results-driven professional with a growth mindset who is energised by the challenge of protecting our business, teams, and communities.

- Data Analytics & Insights: Advanced ability to analyse transaction data, customer behaviour, and CCTV to identify fraud patterns. You use these insights as your primary tool to inform decision-making, feature prioritisation, and investment.

- Loss Prevention Expertise: Deep understanding of retail theft, checkout fraud, and inventory control—specifically within digital and frictionless store formats—to advise and guide the project team.

- Strategic Influence: Experience interpreting complex risk data to influence the Scan&Go; risk strategy. You can confidently provide actionable recommendations that help shape the Product Owner's roadmap and system designs, while maintaining compliance.

- Stakeholder Partnership: Proven capability to act as a trusted advisor, particularly to the Product Owner - National Scan&Go; Operations. Ability to align Tech, Product, and Store Operations teams around data-driven loss mitigation goals.

- Customer-Centric Risk Management: A strong focus on recommending security measures that protect the business without introducing unnecessary friction into the shopping experience.

- Operational Enablement: Ability to leverage insights to inform and support the creation of clear, simple, and effective loss prevention procedures for store teams to execute.

- Proactive Problem Solving: A practical and highly analytical approach to anticipating new fraud trends and adapting to evolving retail technologies.

What you’ll experience

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:





- A progressive and flexible ‘work from anywhere’ policy that gives you control over your work, life and wellbeing.

- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

- A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

- An attractive remuneration package

- A range of programs to help you prioritise and manage your wellbeing, including a competitive leave policy and 24/7 access to the Sonder app.

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a adaptable approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

See how we’re creating better experiences together, for a better tomorrow

📌 Scan&Go Loss Lead (Bella Vista)
🏢 Woolworths Group
📍 Bella Vista