Closes: 04 August 2026

Classification: Administrative Services Officer Class 5
Salary: $95,722 - $100,956 plus superannuation
Position No: 59737
Directorate: Health and Community Services
Advertised (Gazettal date): 28 July 2026
Contact Officer: Alexandra Hambesis on [email protected] or (02) 5124 6279

Details: The Population Health, Business Management Administrative Team is seeking a team leader to join the team and play a key role in supporting a range of regulatory and business functions that help protect the health and wellbeing of the community.

Working across multiple business areas, you will provide frontline customer service and administrative support, ensuring members of the public receive timely assistance with enquiries and applications for licences, permits, registrations and approvals. You will be responsible for processing applications, including controlled medicines applications, in accordance with relevant legislation and established procedures. The role also involves responding to enquiries received through reception, phone and email channels, helping customers navigate regulatory requirements and directing matters to the appropriate areas when required.

The successful applicant will process payments associated with licences, registrations and other regulatory activities in accordance with the Financial Management Act 1996 and Director-General Financial Instructions. You will maintain accurate and compliant records in line with the Territory Records Act 2002 and contribute to the smooth operation of the Health Protection Service through the provision of high-quality administrative support.

This position requires a high level of professionalism, discretion and attention to detail. You will be expected to manage sensitive information confidentially,



exercise sound judgement, follow procedures accurately and assist with more complex applications and enquiries. You will also contribute to a collaborative team environment by providing guidance and on-the-job support to other administrative staff.

We are looking for someone with excellent communication skills, robust organisational abilities and a commitment to delivering outstanding customer service. Experience in administration, records management, financial processing or regulatory environments will be highly regarded.

The Health and Community Services Directorate (HCSD) is committed to creating a diverse, inclusive and respectful workplace where everyone is valued for their contribution. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, veterans, mature age workers and people from the LGBTIQ+ community.

Notes: A merit pool will be established from this selection process and will be used to fill any arising vacancies over the next 12 months.

How to Apply: Please provide no more than a two-page pitch addressing Technical Skills and Knowledge along with Behavioural Capabilities. A current curriculum vitae and two referees

Applications should be submitted .

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

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📌 Team Leader | Full-time Permanent (Canberra)
🏢 HEALTH AND COMMUNITY SERVICES
📍 Canberra