Mo's Mobiles is a proudly Australian owned and operated telecommunications retailer and an exclusive partner of Vodafone. Vodafone company has grown to a network of more than 50 stores across the country, helping everyday Australians and small businesses stay connected with the latest smartphones, mobile broadband and NBN devices, and the full range of Vodafone plans. Everything we do comes back to a simple idea: give every customer an exceptional in-store experience and great value on every visit. Our Springfield store, located in the heart of Orion Springfield Central, serves one of South East Queensland's fastest growing communities. We are now looking for a capable and energetic Retail Manager to lead the team and take the store forward.

Key Responsibilities

- Oversee the day-to-day running of the store from open to close, keeping displays, demonstration devices and point-of-sale material presentation-ready at all times.
- Build and lead a capable, motivated team by recruiting and inducting new staff, preparing rosters, coaching product knowledge and sales technique, and supervising day-to-day performance.
- Lead from the shop floor by selling the latest handsets, accessories, mobile broadband, NBN devices and Vodafone plans, matching each customer with the option that best suits their needs and showing them how to set up and get the most from their new device.
- Set and model the store's customer service standards, and step in to resolve escalated enquiries, warranty and repair bookings and complaints through to a positive outcome.
- Shape the store's product range and merchandising mix across smartphones, accessories and connectivity devices, and determine the right stock holdings ahead of new releases and peak trading periods.
- Drive local promotional activity,



including in-store campaigns, shopping centre displays and new device launch events, to lift foot traffic and build the Mo's Mobiles name across the Greater Springfield community.
- Develop and apply the store's buying and promotional plans in line with Vodafone partner guidelines, and review pricing on handsets and accessories so the store stays competitive while protecting margin.
- Prepare and manage the store budget, set weekly and monthly sales targets, and track results against revenue and cost plans, acting early when performance drifts.
- Keep accurate records of stock movements and financial transactions, including daily takings, banking and end-of-day reconciliation, and report trading results to head office.
- Conduct regular stocktakes and manage shrinkage and loss prevention, including the secure handling of high-value devices and SIM stock.
- Maintain a safe store for staff and customers by applying workplace health and safety requirements, completing routine safety checks and addressing hazards promptly.
- Follow telecommunications-specific processes with care, including customer identification checks on new connections and the protection of customer information and privacy.
- Work closely with head office and Vodafone on stock allocations, new device launches and promotional roll-outs, and share local market insights and customer feedback.





Qualifications and Experience

- A qualification at AQF Associate Degree, Advanced Diploma or Diploma level (essential).
- At least one year of relevant experience in a retail environment, ideally in a supervisory or management capacity. Experience in telecommunications or consumer electronics retail will be highly regarded.

Personal Attributes

- A natural people leader who motivates the team, coaches in the moment and leads by example.
- Customer-first in outlook, with the patience and warmth to explain technology clearly to customers of every age and comfort level.
- Results-driven, with sound commercial judgement and a healthy competitive streak.
- Organised and dependable, with close attention to detail across cash handling, stock and paperwork.
- A clear and confident communicator with strong interpersonal skills.
- Curious about technology and quick to master new devices, plans and systems.
- A high standard of personal integrity, comfortable being accountable for takings and high-value stock.
- Calm and adaptable during busy trade, current device launches and seasonal peaks.

What We Offer

- A salary of $75,000 to $85,000 per annum plus superannuation, commensurate with skills and experience.
- The stability of a permanent, full-time role typically 38 hours per week with an established national retailer.

How to Apply

If you are ready to lead a store where technology meets community, we would love to hear from you. Please apply with your current resume and a short cover letter outlining your retail leadership experience. Only shortlisted applicants will be contacted.

Pay: $75,000.00 – $85,000.00 per year

Work Location: In person

📌 Retail Manager (Springfield)
🏢 WhitePage Consultancy
📍 Springfield