In depth knowledge of IVR testing and engineering, and extensive experience in testing pr
ocess involving Contact Centre products like Amazon Connect 
Highly proficient in Cyara IVR automation tool 
Extensive hands on experience in testing IVR’s, inbound and outbound calls using manual / Cy
ara 
Hands on experience in Cyara cruncher tool to perform IVR performance testing 
Excellent communication and collaboration skills, and be a robust team player. 
Experience diagnosing testing issues, and going through the IVR logs to identify the root ca
use of the issues 
Gather and analyse functional, non-functional test requirements and perform assessment to
confirm testing 
Designing functional test approach, test plans and assess different test types required for ap
plication based on requirement 
Develop test scripts, perform test runs and analyse test results
Ni





ce to Have 
Sound experience in Continuous Integration/Continuous Deployment processes and tools su
ch as GCP Cloudbuild, Codefresh, Github actions etc 
Strong software engineering fundamentals, and proven experience in a number of pr
ogramming languages. 
Hands on experience in API Testing using postman, supertest API frameworks 
Have a growth mindset, a focus on continuous improvement, and be passionate about le
arning new tools, technologies and practices. K

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y Job Details P

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imary Location M

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lbourne, Victoria, Australia J

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b Type E

x

perienced R

e

quired Experience 1

0

S

k

ill D

A

-GenAIAssurance. T

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avel N

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te Posted 2

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📌 Cyara Testing (Melbourne)
🏢 Virtusa
📍 Melbourne