- Employment Type
Full time
- Position
Permanent
- Location
Australia

Roles/Duties and Responsibilities

- Leading or participating in design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system
- Architecting the CRM system, related customizations and reports to model the business organizational process
- Advising business users on best practices for CRM, development or integration processes
- Balance business users requests and requirements with technical constraints
- Writing technical specifications for planned work
- Mocking up specifications for our overseas Live Services team, and facilitating the completion, testing and deployment of development projects
- Installing and maintaining versions of 3rd party products such as Click Dimensions, Linked In and Inside View
- Building and configuring CRM forms, views, dashboards and workflows
- Developing Power BI & SSRS reports using Microsoft SQL and Fetch XML or difference applications
- Working closely with BI project teams or other resources for completion of projects related to the CRM system
- Working with internal support members to resolve technical issues with servers, ETL packages, SQL, SSRS and other related technologies to the internal CRM system
- Maintain code repository, VSTS backlog and source control
- Effectively utilize SDK and 3rd party tools such as XRM Toolbox for administration of CRM system
- Regularly communicating with the Business Systems Manager and business users on the status of issues and projects
- Coordinate with Business Systems Manager to ensure overall business solution is positioned and implemented in line with global architecture and roadmap
- Estimating the completion of tasks and managing resource time
- Ensuring consistent release management, change management and project approval processes
- Support of the application including fixing application issues
- Interact with prospects / clients to understand business requirements
- Demonstrate MSCRM solution capabilities to the client
- Conduct business process analysis and create Fit/Gap report
- Create Solution design to address client business,



interface and performance requirements
- Advise on complex MS Dynamics CRM business cases and propose comprehensive solutions based on MS CRM, 3rd parties and customizations
- Create functional requirement and functional design for customizations
- Create estimates for implementation tasks
- Provide MS Dynamics SME expertise to client and mentor team members
- Installation, setup and configuration of MS CRM, Dynamics Marketing, Dynamics Social, Parature.
- Data migration from external systems into MS CRM
- Conduct solution testing and assist with user acceptance testing
- Conduct user and administrator training
- Complete the project tasks on time and under budget
- Build expertise in Industry areas of focus, contributes to development of Industry solutions
- Assist sales and presales teams to prepare proposals, participate on client presentations and support business development and the sale of professional services when necessary

Qualifications

- Strong written communications especially related to articulating technical specifications
- 7+ years’ experience with Microsoft Dynamics 2013 /2016/365 CRM
- Experience in customizations, JavaScript, C#, .NET, HTML, SQL Server, SSRS including plugins, scripting and form creation
- Experience with CRM API, REST/ODATA and SOAP endpoints
- Robust understanding of and ability to configure security groups, roles and teams
- Comfortable using Visual Studio, TFS/VSTS, source control, CRM SDK

Desired Skills

- Knowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions including SharePoint and OneDrive/OneNote
- Familiarity with Data Export Service and Azure SQL
- SSIS or other ETL technologies
- Experience working with consulting services industry or salesforce automation/project service automation solutions




- Microsoft Certification
- Project Management
- Experience as an MS Dynamics CRM consultant in a client-facing role for MS Dynamics top tier or similar consulting organization is highly desirable
- Hands-on experience in designing, configuring or administering MS Dynamics CRM required
- MS Dynamics CRM: SDK, report writing, installation, configuration and customizations
- MS SQL Server and SSRS reporting services experience
- Unit Testing: Test Case preparation and execution
- Working with all phases of the SDLC process
- Scribe certification preferred
- Vertical experience desired
- Strong work ethic; Ability to work in non-structured work environment (i.e. remotely, home office, etc.)
- Excellent interpersonal, presentation and written communication skills
- Strong ability to convey technical information to non-technical clients
- Self-Starter with ability to handle multiple tasks and shifting priorities
- Places emphasis on client satisfaction
- Learns new concepts quickly and thoroughly
- Promotes the mission and shared values of our company

Collaborate, Contribute and Cultivate

Join our passionate team to make an impact on our customers; let knowledge and intellect fill the floor!

Fuel your Passion!

There are no boundaries for creativity ... learn as you work across various technologies and see where it takes you!

Rediscover yourself!

Nothing is impossible once you know how! Push yourself to hard enough to know your new self!

Passion meets Opportunity!

At Datanetiix we create opportunities for the creative minds to join us in our exciting ride to demonstrate their technical process. We trust our employees and help them set a benchmark with proactive planning, mentoring and training. Employees make the organization a better place and we care about their overall gross domestic happiness.

We take pride in molding the future technical leaders with healthy and a competitive environment. Datanetiix recognizes open innovation efforts and technical diligence to make a breakthrough. We are looking for candidates who enjoy working as team to build and provide world-class solutions.

📌 Lead CRM Techno Functional Consultant (Australia)
🏢 Employment Type Full time
📍 Australia