(Full-Time)

The Hearing Centre is a well-established and growing hearing healthcare practice located in Auburn. We are committed to providing exceptional patient care and outstanding customer service to our diverse local community. We are currently seeking a mature, friendly, organised, and professional Customer Service Officer / Receptionist to join our team on a full-time basis (Monday to Friday).

This role is ideal for someone seeking long-term employment, who enjoys helping people, has excellent verbal and written communication skills, and can articulate well over the phone.

Position details

- Full-time permanent position
- Monday to Friday
- No weekends
- Auburn location

Key responsibilities

- Greeting patients face to face and over the phone in a warm and professional manner
- Booking and allocating appointments, purpose and timing appropriately
- Managing referrals from different sources appropriately
- Processing email inquiries and recording patient data
- Assisting with Medicare, DVA, HSP, health/work insurance documentation
- Supporting audiologists with general administrative tasks
- Managing correspondence, and filing
- Processing payments and receipts
- Maintaining a professional and organised reception and office workplace

About you

To be successful in this role, you will have:

- Quick to action tasks with enormous accuracy to details.




- Excellent communication and interpersonal skills both face to face and over the phone
- A caring and professional attitude
- Strong organisational and time management skills
- High attention to detail
- Confidence using computers and appointment booking systems
- The ability to multitask in a busy environment

Previous experience in this field is desirable but not mandatory

Language skills

As we serve a culturally diverse community, fluency in Arabic or Turkish is highly preferred, however candidates who speak both Arabic and Turkish will be highly regarded. These language skills will assist in communicating effectively with many of our patients and providing the highest level of customer service.

Please let us know in your resume or cover letter if you speak any of these languages.

What we offer

- Above award pay package
- A supportive and friendly team environment
- Full training provided
- Stable Monday to Friday work schedule
- Opportunities for long-term career growth
- The opportunity to make a meaningful difference in people’s lives through hearing healthcare

If you are passionate about customer service and enjoy working in a healthcare environment, we would love to hear from you.

Apply now through Indeed only with your resume and a brief cover letter.

Pay: From $60,000.00 per year

Work Location: In person

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