TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

Join the TSA Family and Elevate Your Career with Telstra!

Are you ready to be part of a team that has been creating positive and memorable customer experiences for over 25 years? At TSA, we pride ourselves on our longstanding partnership with Telstra, Australia’s leading telecommunications company. Our business is built on the dedication of passionate customer service and sales professionals, and we’re excited to welcome new team members in Adelaide as we continue to grow. This is the perfect opportunity for anyone looking to start their journey with an entry-level position, we know a current role can be stressful, which is why the support will still be there even after you leave training!

Why You'll Love Working with Us:

- Supportive Team Environment: Work alongside managers and senior team members dedicated to helping you succeed.
- Meaningful Work: Support everyday customers across Australia by selling solutions they truly need.
- Great Working Hours: You'll work a rotating schedule Monday to Friday between 7:30 AM and 6:30 PM, no weekends!
- Salary: $55,290 + Superannuation + Incentives
- Fantastic Benefits: Yearly retention bonuses, awards, prizes, discounts on health insurance, local cafes and more.
- Career Growth: Regular social gatherings, ongoing professional development, career progression, and comprehensive training.
- Work-Life Balance: After three months,



and once you've mastered our training, work from home two days per week!

What You'll Be Doing:

- Answer inbound calls from everyday customers, representing and promoting a wide range of Telstra services.
- Provide expert advice tailored to customer needs and lifestyles.
- Use effective communication skills to empathize with and understand customers.
- Confidently de-escalate any customer grievances.
- Be flexible with hours to ensure we’re there when our customers need us.

What Makes You Perfect for This Role:

- Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.
- Strong computer literacy and multi-tasking abilities.
- Self-motivation and a desire to push yourself to new heights.
- Openness to learning new skills, implementing them, and celebrating your successes.
- Resilience and the ability to perform at your best.
- A solution-oriented mindset, always ready to resolve problems.
- A fixed internet connection and a suitable work-from-home setup.
- Availability to work Monday - Friday, 7:30 am - 6:30 pm schedule.

If you're ready to make a difference and grow with a company that values your contributions, we want to hear from you! Apply now to become a vital part of our team and start your journey with us.

Want to know more? Check out our social media pages:

- Website: https://tsagroup.com.au/
- Instagram: tsa_group_
- LinkedIn: https://www.linkedin.com/company/tsa-group-australia/

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to [email protected].

📌 Customer Service Specialist (Adelaide)
🏢 Telco Services Australia
📍 Adelaide