Smart Records Group is a specialist records management company working with schools across Victoria, Tasmania and South Australia. We help schools manage, digitise, store and destroy their records — and we pride ourselves on being the friendly, responsive team our customers actually enjoy hearing from.

We're looking for a capable all-rounder to cover a 12-month maternity leave contract in a role that sits right at the heart of the business. If you like variety, enjoy talking to people, and take satisfaction in keeping things organised and moving, read on.

About the role

This is a genuinely varied position — no two days look the same. You'll be the go-to person for customers, the glue between our internal teams, and a key operator across scheduling, invoicing, CRM and training coordination.

Day to day, you'll be:

- Looking after customers across phone, email and support tickets — inbound enquiries, outbound follow-ups, and everything in between
- Running software training sessions for school staff, both one-on-one and in groups, in person and across video platforms
- Raising invoices for services and product orders
- Keeping our CRM accurate and up to date — logging activity, verifying details, tidying records
- Scheduling jobs and coordinating with our operations team
- Offering, booking and following up on our full range of services, and providing after-service support




- Working on archive sentencing and cataloguing projects
- Liaising with partner service providers
- Pitching in with other departments when they need a hand

About you

You don't need records management experience — we'll teach you that. What matters is:

- You're confident and warm on the phone and in writing
- You're organised, with a natural instinct for following things through
- You're comfortable juggling several things at once without dropping any
- You pick up new software quickly and aren't fazed by tech
- You enjoy training or explaining things to others, or you're keen to learn
- You work well in a small team where everyone helps each other out

Experience in customer service, operations, admin coordination, CRM work, or client-facing roles in professional services is all relevant.

What we offer

- A friendly, down-to-earth team
- Full training and a proper handover from the person you're covering
- Genuine variety — you'll touch nearly every part of the business
- A tidy modern office in Braeside with on-site parking
- Market-competitive salary, based on experience

To apply

Send your CV and a short note telling us a bit about yourself via Indeed. We read every application.

Job Type: Fixed term

Pay: From $70,000.00 per year

Application Question(s):

- How would you describe your phone manner?
- How is your attention to detail?

Work Location: In person

📌 Customer Service & Office Coordinator (Braeside)
🏢 Smart Records Group
📍 Braeside