Full-Time Retail & Logistics Team Member

PACK & SEND

About the role

PACK & SEND is looking for a motivated, reliable and customer-focused Full-Time Team Member to join our Retail Service Centre.

This is a hands-on role suited to someone who enjoys working across customer service, sales, logistics, packaging and day-to-day operations. You will play a key role in ensuring consignments are handled accurately and professionally, customers receive outstanding service, and the store operates smoothly and efficiently.

We are looking for someone who is organised, proactive, confident with customers, and willing to take ownership in a fast-paced retail and logistics environment.

Key responsibilities

Operations

- Weigh, measure and consign all packages accurately
- Professionally package consignments to minimise warranty claims and ensure safe delivery
- Complete all administrative tasks in a timely and accurate manner to support the smooth running of the Retail Service Centre
- Track and trace consignments as directed by the Store Manager and provide delivery confirmations where required
- Service and maintain store equipment
- Build and maintain strong working relationships with suppliers and delivery drivers
- Embrace and contribute to PACK & SEND’s “No Limits” culture
- Carry out additional duties as reasonably required by the business

Sales & Customer Service

- Assist the Store Manager with sales and business development activities in line with PACK & SEND systems and procedures
- Professionally handle over-the-counter sales, telephone enquiries, web estimate requests and online sales transactions
- Deliver exceptional customer service at all times
- Help identify opportunities to grow sales and improve customer experience

Training, Compliance & Safety

- Complete all required e-learning modules, approved webinars and internal training programs
- Follow PACK & SEND’s WH&S; policies and procedures




- Perform duties in accordance with the Code of Conduct, maintaining the integrity of the PACK & SEND brand and its relationships with customers, suppliers and government agencies

About you

Qualifications

- Completion of Secondary School, or
- Certificate IV in Retail, Business or equivalent qualification

Experience

- Minimum 1-2 years’ experience in a retail, customer service, logistics or service-based environment
- Previous experience in freight, shipping, retail operations, packaging or small business operations will be highly regarded

Skills

- Intermediate computer skills, including Microsoft Office applications
- Strong administration and organisational skills
- Ability to multitask and prioritise in a busy environment
- Strong attention to detail, especially when handling consignments and documentation
- Confidence in dealing with customers in person, over the phone and online

Personal attributes

- Excellent written and verbal communication skills
- Well-presented, reliable and punctual
- Self-motivated and willing to go the extra mile
- Enthusiastic, energetic and team-oriented
- Willing to learn and take initiative
- Customer-focused with a positive, solutions-based attitude
- Organised and able to work efficiently under pressure

What we offer

- A secure full-time role with a respected multinational brand
- Variety in your day across retail, logistics, customer service and operations
- Ongoing training and development
- Opportunity to grow into greater responsibility within the business
- Supportive team environment

To apply

If you are reliable, hands-on, customer-focused and looking to build your career in retail, logistics and operations, we would love to hear from you.

- Please apply with your resume and a short cover letter outlining your relevant experience and why you would be a good fit for PACK & SEND.

Pay: Up to $29.00 per hour

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Retail Customer Service Assistant (Preston)
🏢 Watz
📍 Preston