At Urban Utilities, our purpose is simple yet powerful – Enrich Quality of Life. With a $7 billion asset base and services spanning 1.5 million residents and more than 31,000 commercial customers across South East Queensland, we are committed to enhancing the liveability of our communities every day.

Your Chance

Aligned to Urban Utilities’ corporate strategy and core operations, the People and External Relations group is a key enabling function in our business, responsible for driving performance and achievement of the organisation’s objectives through the delivery of effective engagement, partnerships and relationships with our people and key external stakeholders.

Reporting to the Manager, Organisation Enablement, the Organisation Change Lead is responsible for successfully developing and implementing Urban Utilities’ change framework and approach to support the successful delivery of various change programs. This will include improving change leadership and capability at all levels and making sure the framework is consistently applied across the organisation to enable sustained, embedded change.

What You’ll Deliver

- Change Management Expertise : Coaching leaders in application of Change Management Framework, including strategies for influencing behaviour, addressing resistance and promoting stakeholder commitment using behavioural science principles.
- Training and Adoption Support : Designing and delivering training programs to support organisational change and foster adoption of new practices.
- Lead the Change Community of Practice , fostering collaboration, capability development and knowledge sharing to strengthen change management maturity.
- Strategic Thinking and Execution :



Proficient in linking change delivery interventions to business strategy, using data-driven models to analyse change contention and sequencing, and managing projects from inception to completion.
- Organisational and Problem-Solving Skills : Time management, attention to detail, planning, execution, and stakeholder management to ensure successful change implementation.
- Frameworks and Tools : Knowledgeable in change management frameworks like ADKAR and leveraging data to guide strategic change initiatives.

About You

If you’re passionate about what you do and feel that you have the capability to be successful in this role we would love to hear from you.. Ideally you will have:

- Tertiary qualifications in Business, Communications, Human Resources and/or other relevant discipline/s.
- Qualifications/accreditation in a contemporary change methodology, PROSCI (highly desired)
- Proven experience in comprehensive change management including the development & execution of enterprise change management strategies, plans and learning programs.
- Proven experience influencing stakeholders and building effective working relationships across diverse groups.
- Strong communication, negotiation and interpersonal skills, with the ability to inspire and guide cross-functional teams.

At Urban Utilities, we believe our workforce should reflect the community we serve.



We welcome applications from people of all backgrounds and experiences, including First Nations peoples, people with disability, members of the LGBTIQ+ community, veterans, emergency responders and people from culturally and linguistically diverse backgrounds.

You might not meet every single requirement listed. If you are excited about the role and believe you can make a strong contribution, we encourage you to apply.

If you require adjustments at any stage of the recruitment process, please let us know so we can support you.

Why Urban Utilities

Urban Utilities delivers essential water and wastewater services to more than 1.5 million people across Southeast Queensland. Every day, our teams work to support thriving communities and a sustainable future.

- Generous Salary Packaging options, including novated leases
- Corporate discounts across Health insurance, technology and more
- 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family
- Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!
- Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

There’s no us without you. Come shape the future with us.

How to Apply

Click ‘Apply’ to submit your application.

Please note: applicants will be required to undergo a background check as part of the recruitment process for this role.

For further information please contact our Talent team at [email protected]

📌 Organisation Change Lead (Fortitude Valley)
🏢 Urban Utilities
📍 Fortitude Valley