Description

Great People Work Here.

Twinings & Co has a proud history spanning over 300 years and operates on a global scale. With strong brand positioning we are viewed as a market leader in our field. The Australian operations continue to enjoy a positive growth trajectory. We are a high performing business that is focused on employing the best talent in the market to deliver on the business’ clear vision for success.

Key Responsibilities

1. Field Operational Support:

- Support the third-party field team to ensure efficient and effective execution- delivering the “Perfect store”.
- Setting expectations (in collaboration with Sales Team) and ensuring strong compliance via audits / accountability to the execution of agreed plans.
- Complete internal post activity reviews (photos, compliance %, ROI and key learnings – working with the category team)
- Educate internal stakeholders on the KPIs and ROI achieved for each field event, with test & learns tracked across each customer and channel.

2. Field Sales Support:

- Complete store visits as part of call cycle to win in Independents stores via improved distribution, promotional off locations and NPD ranging.
- Complete occasional store visits in Corporate Grocery aligned to key activations to ensure compliance and best in class execution.
- Utilise time in field learnings to feed into briefing documents for third party provider.
- Report back to business on any new news in NPD, activations and pricing mechanics in the market.

3. Team Coordination:

- Assist in leading and managing the relationship with the third-party field providers Client Services Support person.
- Support in building out Quarterly Business Reviews under the supervision and support of the Business Manager- Distributors, P&C; & Field Operations.
- Participate in regular internal team meetings to communicate objectives, activity updates, and address challenges as they arise.
- Collaborate with the category,



sales and marketing teams to build strong sales tool kits to support field operations (example one pager sell ins).

4. Resource Assistance:

- Help allocate and manage resources such as Merchandiser minutes, Rep priorities, pre-sells, Sales and distribution targets for core and NPD.
- Ensure proper maintenance and utilization of operational resources and technology.

5. Compliance and Safety:

- Ensure all field activities comply with company policies, industry regulations, and safety standards.

6. Reporting and Documentation:

- Prepare and submit regular reports on field operations, performance metrics, and incident reports under supervision (Compliance, learnings and actions).
- Maintain accurate records of field activities, resource utilization, and team performance (maintained on Sales SharePoint Page).
- Populate investment tracker detailing field cost spend each month.

Skills, Knowledge and Expertise

-
Prior Field / Sales experience – Ideally as a Sales Rep in Independents Channel for minimum 1-2 years.
- Ideally tertiary qualified: Bachelor of business / commerce
- Strong communication skills
- Strong selling skills
- Problem solving/ critical thinking ability
- Detail-oriented (accurate and self-organised)
- Motivated and passionate (energised by making improvements)
- Ability to collaborate effectively across teams and third parties

Benefits

- Additional 1% Superannuation
- Birthday Day Leave
- Free Twinings Co products
- Access to LinkedIn Learning
- Access to ABF Networking, connect, collaborate, and grow across the ABF Group.

About Twinings Ovaltine





Twinings has become one of the world’s most renowned tea companies over its 300-year history because we never stop learning, never stop experimenting and never stop inventing. We take pride in our tea from bud to cup and have been working with some of our tea estates around the world since the early 18th Century.

More than 300 years later, the love of tea is still here - and so are we! We still sell tea from Thomas’s shop, and we still work hard to bring the most innovative new blends to tea lovers around the world. Now, we have over 500 varieties and our teas are cherished all over the world. Our expert master blenders taste more than 3,000 cups of tea every week. So you can be sure the next cup you taste will be every bit as good as the one yesterday or the day before.

Our approach to Diversity, Equity & Inclusion

At TwiningsOvo, we believe in the power of diversity to drive innovation and meaningful work. We are committed to building a workplace where people from all backgrounds, identities, and experiences feel safe, valued, have a sense of belonging and are empowered to thrive. Inclusion is more than a goal, it’s how we work together every day. As an equal opportunity employer, we prohibit any unlawful discrimination against an applicant on the basis of their ethnicity, colour, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, neurodiversity, age, socioeconomic background or any other status protected by law and are committed to promoting diversity across our workplace.

Applicants may be entitled to reasonable adjustments under the terms of the Equality Act. A reasonable adjustment is a change in the way things are typically done which will ensure an equal employment prospect.

Please inform our Talent Acquisition or HR Shared Services team if you need any assistance completing your application or to otherwise participate in the application process.

📌 Field Operations and Sales Executive (Rowville)
🏢 Twinings Ovaltine
📍 Rowville