Opportunity

We are seeking a dynamic Account Manager (NSW) to join our ANZ Sales team. This unique role combines clinical expertise, surgical capability, and commercial acumen to drive business growth and deliver exceptional outcomes for customers and patients.

Key Responsibilities

- Drive Sales & Business Growth
- Achieve sales targets and revenue objectives within your territory
- Develop and execute territory and account plans aligned to business strategy
- Identify growth opportunities, competitive positioning, and customer needs
- Build strong relationships with surgeons, audiologists, operating theatre teams, and procurement stakeholders
- Deliver product presentations and business proposals to customers
- Deliver Clinical & Surgical Support
- Provide expert surgical and technical support during Cochlear implant procedures
- Support current and existing surgeons, particularly during onboarding and early cases
- Troubleshoot clinical, surgical, and device-related queries
- Ensure optimal product use and clinical outcomes across accounts
- Training & Capability Building
- Identify training needs and deliver tailored training programs for internal teams and healthcare professionals
- Lead product education, clinical workshops, and surgical training initiatives
- Support execution of annual training calendars in partnership with Sales Leadership
- Customer Experience & Engagement




- Act as a trusted clinical and commercial partner to customers across your territory
- Provide guidance on candidacy, patient pathways, and product solutions
- Develop strategies to increase surgeon engagement and referral pathways
- Deliver exceptional service through both in-person and remote support
- Advocacy & Cross-Functional Collaboration
- Maintain accurate customer data and insights in CRM (Salesforce)
- Partner with Marketing and cross-functional teams to deliver events and programs
- Provide market intelligence and competitor insights to inform strategy

About You

We are looking for a commercially driven professional who thrives in both surgical and clinical environments and values relationship-building.

Required Experience & Skills

- Bachelor's degree in business, healthcare, nursing, or related field
- Minimum 3+ years' experience in medical device or healthcare sales
- Strong experience supporting clinical or surgical environments
- Proven ability to build and manage relationships with healthcare professionals
- Excellent communication, presentation, and influencing skills
- Ability to work both independently and collaboratively in a team environment
- Prior experience in the hearing industry (hearing aid sales, Cochlear Implants, or Bone Conduction technologies) – ideal

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📌 Account Manager - NSW (Sydney)
🏢 Cochlear
📍 Sydney