Position

Customer and Contract Lead (Admissions) - Springvale, Gippsland, Newborough and Lakes Entrance

Location and Employment

- Melbourne, VIC, Australia
- Permanent Full‐Time
- Closing on: Jul 2 2026

About the Role

The Customer and Contract Lead oversees community business development, focusing on community engagement, referral channels, and optimizing occupancy for the Homes to maximize commercial outcomes.

This role is essential for maintaining occupancy levels by proactively collaborating with customers, management, and clinical teams to provide quality care solutions. The lead works closely with prospective residents, their families, and friends, ensuring accurate pricing and contracting information delivery while satisfying legislative requirements.

Your main duties will include:

- Management and coordination of administrative and pricing/contracting requirements, and the team for the Home
- Work in consultation with Marketing to promote Calvary services to ensure occupancy levels are maximised and sales opportunities are realised




- Seek competitor analysis and remain aware of industry changes that may impact occupancy and resident selection
- Assistance provided to management and clinical teams regarding suitable resident selection
- In charge of 5 Aged Care homes, willing to travel to different sites for work
- Provide salary packaging, benefits and career development in a supportive team environment

About You

- Previous experience and understanding of placement of aged care consumers including facility, retirement Home/independent living settings
- Demonstrated sales experience
- Demonstrated financial acumen
- Demonstrated experience in consultation processes, including problem solving
- Specialised competencies in customer service, the coordination of a range of complex services and building effective customer relationships

Benefits

- NFP salary packaging benefits, discounted health insurance and gym memberships
- Paid parental leave
- Training, development pathways and career opportunities
- Flexible hours that make sense for you

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📌 Customer and Contract Lead (Admissions Lead)- Aged Care (Melbourne)
🏢 Calvary Health Care
📍 Melbourne