We're seeking an experienced Network Support Engineer to support and maintain a Cisco-based network environment. This is a hands‐on BAU role where you'll be responsible for monitoring, troubleshooting and maintaining network services while providing Level 2 and Level 3 support across the business.

- September start – Initial 4 month contract + 2 month extension
- South Eastern suburbs
- Hybrid work environment – 3 days per week in office

Working within the network team, you'll help ensure network availability, performance and security, whilst resolving incidents, implementing changes and supporting ongoing operational activities.

Key Responsibilities

- Provide L2/L3 support for network incidents, problems and service requests
- Troubleshoot and resolve routing, switching and connectivity issues
- Perform network maintenance, upgrades and configuration changes
- Monitor network performance and proactively identify issues
- Support Cisco networking, wireless and security technologies
- Assist with change, incident and problem management activities
- Work with vendors and internal stakeholders to resolve technical issues
- Maintain network documentation and operational procedures
- Ensure a stable, secure and reliable network environment

Key Requirements

You are a practical,



hands‐on network support engineer who enjoys troubleshooting and resolving issues. You have strong Cisco networking experience and are comfortable working across operational support, incident management and BAU activities.

You can quickly identify root causes, communicate effectively with stakeholders and contribute to the ongoing stability of the network workplace.

- 5+ years' experience in network support roles
- Strong hands‐on experience supporting Cisco networking environments
- Solid understanding of Layer 2 and Layer 3 networking concepts
- Experience with Cisco routing and switching technologies
- Strong knowledge of Cisco IOS
- Experience with routing protocols such as OSPF and BGP
- Experience supporting LAN, WAN and wireless networks
- Experience with Cisco security technologies including ASA, FTD and ISE
- Knowledge of VPN technologies including IPSec, SSL VPN and GRE tunnels
- Experience using monitoring tools such as Solar Winds, Splunk or Cisco DNAC
- Strong troubleshooting and problem‐solving skills
- Ability to manage multiple priorities in a fast‐paced support environment

If you're an experienced Network Support Engineer with strong Cisco L2/L3 support experience and enjoy solving technical problems in a BAU environment, we'd love to hear from you.

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📌 Network Support Engineer (Melbourne)
🏢 Ntt Data
📍 Melbourne