Role Overview

We’re seeking an experienced Radiology Bookings Team Leader to supervise and support our centralised Booking Centre in O’Connor, Perth. This role combines hands‑on radiology bookings with active leadership responsibility, ensuring high standards of booking quality, workflow efficiency, and patient experience.

Key Responsibilities

- Coordinating day‑to‑day radiology bookings across modalities and sites
- Supervising the Booking Centre team, providing leadership, direction, and support
- Monitoring and managing call KPIs, including volumes, wait times, abandonment rates, and productivity
- Monitoring booking quality, workflow adherence, and service standards
- Preparing, reviewing, and analysing Booking Centre performance reports
- Supporting recruitment activities, including shortlisting, interviewing, and onboarding
- Leading and coordinating training for booking staff, including new starters and refresher training
- Acting as an escalation point for complex bookings and patient or referrer issues
- Supporting continuous improvement and standardisation across booking workflows

Qualifications & Experience

- Proven experience in radiology bookings,



patient access, or medical scheduling
- Demonstrated leadership or supervisory experience in a bookings or call‑centre environment
- Experience working with call KPIs such as average wait time, call abandonment, and productivity measures
- Understanding of radiology modalities, referrals, and booking requirements
- Experience with reporting, performance monitoring, and analysis
- Confidence in coaching, training, and supporting staff performance
- Excellent communication and team engagement skills
- Organisational skills and attention to detail
- Comfortable working with RIS/PACS, booking systems, and phone platforms

Advantages

- Competitive salary with annual reviews
- Paid parental leave
- Fitness passport access
- Employee discounts
- Recognition programmes
- Referral bonuses
- Career advancement opportunities Work‑life balance with flexible work options
- Community and social events, free parking

We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

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📌 Booking Agent Supervisor (Albany)
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