We're seeking a passionate Continuous Improvement skilled to partner with a high-performing operational business unit, driving meaningful process improvements that enhance customer outcomes and operational performance.

This role is ideal for someone who enjoys spending time with frontline teams, understands the value of learning from those closest to the work, and takes a hand‐on, collaborative approach to delivering sustainable change. You will play a key role in building continuous improvement capability across the business by coaching teams, facilitating improvement initiatives, and embedding a culture of problem‐solving and operational excellence.

Location: Onsite, Adelaide CBD

Key Responsibilities

Continuous Improvement Culture & Capability

- Champion and role model a culture of continuous improvement, collaboration, respect, learning, and customer focus.
- Coach and mentor leaders, teams, and Continuous Improvement champions to build organisational capability.
- Embed sustainable Continuous Improvement practices into day‐to‐day operations.

Business Partnering & Delivery

- Partner with operational leaders to identify, prioritise, and deliver process improvement initiatives aligned to strategic objectives.
- Build trusted relationships across frontline teams, leaders, and executives.
- Deliver measurable productivity and capacity improvements through practical Continuous Improvement initiatives.

Process Improvement

- Simplify, standardise, and optimise end‐to‐end business processes to improve efficiency, reduce complexity, and support future automation and digital transformation.




- Identify and eliminate waste through direct engagement with operational teams.

Continuous Improvement Methodologies

- Apply Lean, Kaizen, Six Sigma, and other Continuous Improvement methodologies to improve operational performance and business processes.

Performance & Data Analysis

- Analyse process performance to establish baselines, identify opportunities, and measure improvement outcomes.
- Improve operational metrics such as cycle time, lead time, quality, and process accuracy.
- Track and communicate measurable business benefits, including productivity gains and capacity improvements.

Facilitation & Problem Solving

- Facilitate workshops and structured problem‐solving sessions to identify root causes and develop practical solutions.
- Ensure agreed actions are implemented with clear ownership and accountability.

Perks Realisation

- Support leaders to realise and sustain the benefits of improvement initiatives.
- Quantify and communicate operational improvements, customer outcomes, and productivity gains.
- Help reinvest released capacity into higher‐value, customer‐focused activities.

About You

- Demonstrated experience in Continuous Improvement, including coaching and developing capability within teams.




- Practical experience applying Lean, Kaizen, Six Sigma, and Continuous Improvement methodologies in operational environments.
- Strong facilitation skills with experience leading workshops and delivering measurable outcomes.
- Excellent stakeholder management and communication skills, with the ability to engage effectively from frontline teams through to senior executives.
- Experience in value stream mapping, waste elimination, and structured problem solving.
- Experience simplifying and standardising processes to support automation and digital transformation initiatives.
- Strong analytical skills, with the ability to establish performance baselines, identify improvement opportunities, and validate benefits using data.
- Experience working with operational performance metrics such as cycle time, lead time, and quality measures.
- Lean Six Sigma Green Belt (or equivalent) and a tertiary qualification in Business, Engineering, or a related discipline.
- Proficiency in Microsoft Excel, Word, Power Point, and Visio.

Desirable

- Experience within insurance, claims, financial services, or another customer‐focused operational environment.

Desired Skills and Experience

- Continuous Improvement Specialist
- Six Sigma
- Kaizen

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds, and people living with a disability. If you require an adjustment to the recruitment process, including an alternate application format, please let us know.

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📌 Continuous Improvement Specialist (Adelaide)
🏢 Paxus
📍 Adelaide