Working closely with a small team of ICT professionals the role supports the design, installation, configuration, deployment and maintenance of the airport’s server infrastructure and elements of its Microsoft 365 / Azure tenancy.
The specialist technical nature of the role necessitates involvement in an on-call roster.Technical

- Provision, support and maintain Storage Area Network (SAN) infrastructure to facilitate business and project requirements
- Provision, support and maintain physical and virtual (VMware ESX) server infrastructure
- Maintain the server and SAN infrastructure monitoring environment
- Install and maintain Microsoft server operating systems and related activities, including Active Directory configuration, endpoint protection and security patching
- Support, maintain and upgrade multiple server based applications
- Install and maintain Linux operating environments and related activities
- Administer, maintain and update AAL database servers and related systems
- Support the administration of the company’s Microsoft 365 / Azure tenancy
- Ensure that server and storage infrastructure availability remain within agreed targets and service levels
- Administer software and hardware license controls
- Administer, configure and troubleshoot VPN and Remote Access solutions and devices
- Administer access to computer systems in partnership with the network and cyber security teams
- Conduct daily reviews of backup system to ensure their successful completion and co-ordinate restoration activities on an as-required basis
- Ensure compliance and maintenance of the technology asset register
- Administer Change Management policies and procedures
- Administer access requests for database, network and security systems

Support

- Provide quality 2nd and 3rd level technical support to the Helpdesk team, with a solid focus on customer service and support
- Working closely with network infrastructure support, maintain,



test and update disaster recovery procedures for server and SAN infrastructure
- Research and participate in the procurement of relevant infrastructure, systems and services
- Work collaboratively with support partners to ensure the timely delivery of services in compliance with agreed several levels
- Support the review of policies and procedures that manage relevant technology assets, systems and services
- Support the ongoing improvement in AAL’s cyber security posture, including participation in risk management and business continuity reviews

Team

- Bring a collaborative, can-do mindset to the team and contribute to the advancement of the Business and Information Services (BIS) team’s workplace culture
- Work collaboratively with all members of the BIS team to ensure that team’s timely delivery of business as usual and project tasks
- Build partnerships and relationships across the business
- Supply technical advice, guidance and work scope information to technology project enquiries
- Participate in technology projects when allocated
- Regularly review industry trends to ensure that the team is aware of best practice thinking on relevant infrastructure, systems and services
- Actively contribute to the planning for the obsolescence, renewal or expansion of infrastructure, systems and services to ensure the team continues to satisfy business needs and service expectations

Appropriate related studies or certificates, either achieved or in progress, noting that the following demonstrated industry experience is essential:

- Minimum 2 years’ experience with Microsoft Active Directory
- Minimum 2 years’ experience with VMWare
- Minimum 2 years’ Office 365/Azure environment administration
- Minimum 2 years’ experience with Enterprise Server and SAN technology
- Minimum 2 years’ experience supporting servers and SAN environments
- Experience with customer service and help desk operating environments
- Experience working within a technology team in a complex organisation

📌 Enterprise Services Engineer (Adelaide Airport)
🏢 Adelaide Airport
📍 Adelaide Airport