Are you a service-oriented ICT leader with a passion for Christian education? Are you driven about shaping service delivery to make a meaningful difference in schools?

Swan Christian Education Association (SCEA) is seeking an ICT Service Operations Manager to provide end-to-end ICT leadership across our network of seven Christian schools. This permanent, full-time role, based in Midland , will strengthen trust and capability in ICT support to enable the digital flourishing of staff and students.

In this role, you will establish and lead a consistent, responsive, and school-focused support model that underpins the centre-led operating model for ICT & Digital Services.

Key Responsibilities Include:

- Provide strategic and operational leadership for ICT support services, driving responsive, customer-focused outcomes through collaboration and accountability.
- Create a culture of excellence by coaching and developing teams, strengthening accountability, and enabling exceptional service delivery across the organisation.
- Drive a culture of service reliability and continuous improvement, ensuring efficient support, knowledge sharing, and exceptional end-user experiences.
- Build robust partnerships across schools, fostering trust, clear communication, and a responsive service focused on meeting stakeholder needs.
- Support a modern, centre-led ICT operating model by fostering collaboration, enhancing service maturity, and delivering practical improvements that benefit schools.

Essential Selection Criteria:

- Demonstrates a personal commitment to the Lord Jesus Christ and is an active member of a Christian Church,



living in accordance with the Association’s Statement of Faith and Educational Objectives.
- Significant experience leading ICT service operations, service desk, or support functions in a multi-site environment.
- Demonstrated ability to lead, develop, and empower technical teams while fostering accountability, high performance, and customer-focused service.
- Strong understanding of ICT service management principles, with experience driving service excellence, continuous improvement, and operational maturity.
- Excellent stakeholder engagement, communication, and organisational skills, with the ability to build trusted relationships and manage competing priorities effectively.

Desirable Selection Criteria:

- Experience in a school, education, or mission-driven organisation.
- Experience implementing or improving tiered support models in a multi-site setting.
- Familiarity with service desk platforms, knowledge bases, service reporting, and workflow systems.
- Experience in supporting a centre-led or shared-services operating model.
- Relevant ICT or service management qualifications, such as ITIL or similar.

What We Offer

- A purpose-driven leadership role shaping ICT service to enable flourishing Christian education.
- The opportunity to contribute to meaningful ICT operations across a growing network of Christian schools.
- A supportive and collaborative team culture committed to service, stewardship, and excellence.
- Competitive salary and employment conditions.
- Salary packaging and ongoing professional development opportunities.

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📌 Ict Service Operations Manager (Australia)
🏢 Swan Christian Education Association - SCEA
📍 Australia