We are a specialist ICT consultancy who is looking to engage an experienced Business System Support Analyst with good previous experience of supporting multiple integrated business applications and systems. On offer is an initial 6 Month contract, with a possibility of a further 6 Month extension. Primarily you will be providing first-level triage and support for incoming IT issues, including system enhancements, bugs, user queries. You will be supporting multiple integrated business systems and some GIS/spatial systems. You will also work with Business Analysts and IT teams to ensure accurate problem identification, timely resolutions, and clear communication to end users.

Ideal Background & Experience:

- Minimum of 2-6 years' experience in an application support, System integration or service desk environment. Ideally at level 1/2.

- Excellent interpersonal and communication skills

- Strong Analytical and Problem-Solving Skills

- Be reliable and enjoys working in a team-oriented team environment

- Hands on experience supporting MS suite and MS Dynamics CRM or similar

- Exposure to supporting custom or specialised systems and applications

- Good knowledge ServiceNow for logging and tracking issues.





- Basic understanding of ITIL processes or similar service management frameworks.

- Experience of creating concise, well-structured documentation (e.g., issue logs, resolutions, user guides).

Nice to have:

- Previous experience within WA Government highly regarded

- Any previous experience in UAT coordination or hands-on user testing

- ITIL certifications

- Any previous experience of supporting Mining data related or GIS / Spatial Systems like ArcGIS or other ESRI products would be highly desirable

On offer:

- An on-going long-term contract position where you will play an integral role within a highly professional and dynamic team.

- Hybrid role - Perth CBD site-based with WFH options 1 to 2 days per week

- 7.5 hour day - Mon-Fri business hours only. No on call or out of hours work required

- Immediate start (however this is negotiable)

- Pay rate of circa $50 to $55 per hour inclusive of super. (Depending on experience level)

- Relaxed, friendly and collaborative team environment

Please click apply now to submit your details for immediate consideration. All applications will be held in the strictest of confidence.

📌 Business Application Support Analyst - 6 Month contract - Government client (Perth)
🏢 Important Group
📍 Perth