PET CONCIERGE – SYDNEY GROUND OPERATIONS

Casual | Approximately 18 hours per week | Mondays, Tuesdays and Wednesdays

WHO IS PETRAVELLER?

Petraveller is an Australian-owned, boutique pet travel company committed to leading the industry in safety, care and customer experience.

For more than a decade, we have helped families relocate their beloved cats and dogs from Australia to destinations around the world. Our growing team of more than 25 people brings together over 100 years of combined pet travel experience.

With more than 15,000 satisfied customers and international accreditations including IATA, RACA, IPATA and ATA, Petraveller is recognised as a national leader in the pet travel industry.

Our mission is simple: to safely reunite families with their pets through exceptional care and personalised service.

LOCATION

Our Sydney office is located in the heart of Mascot, approximately five kilometres from Sydney International Airport.

ABOUT THE ROLE

Petraveller has an exciting opportunity for a confident and capable animal handler to join our Ground Operations team as a casual Pet Concierge.

The role is expected to provide approximately 18 hours of work each week across Mondays, Tuesdays and Wednesdays. An immediate start is available, with comprehensive training provided.

As a Pet Concierge, you will play an important role in the first stage of each pet’s international travel journey. You will meet clients at their homes, safely transport their pets and coordinate appointments with our veterinary, government, pet hotel and airline partners.

You will also prepare pets for departure, manage important travel documents and permits, and lodge pets at the airport for their flights.

This is a hands-on, fast-paced role requiring excellent animal-handling skills, careful organisation and a calm, caring approach.

ABOUT YOU

You will be well suited to this role if you:





- Are confident and experienced in handling dogs and cats of different breeds, sizes and temperaments

- Communicate professionally and compassionately with clients

- Have strong organisational skills and exceptional attention to detail

- Can work autonomously while following schedules and company procedures

- Remain calm and adaptable when airline schedules or client requirements change

- Are physically fit and comfortable performing a hands-on role

- Have a positive attitude and enjoy working as part of a cooperative team

- Are familiar with the Sydney metropolitan area

- Hold a current unrestricted driver licence with a clean driving history

- Professional animal-handling experience is essential.

KEY RESPONSIBILITIES

Your responsibilities will include:

- Safely handling pets in accordance with Petraveller procedures

- Collecting pets from customers’ homes throughout metropolitan Sydney

- Transporting pets to veterinary consultations and government appointments

- Checking pets in and out of our pet hotel

- Preparing pets and travel crates for international air travel

- Lodging pets with airlines at Sydney Airport

- Transporting offloaded pets safely to our pet hotel when required

- Preparing and checking travel documentation and departure permits

- Communicating with clients by telephone and face to face

- Completing general warehouse, vehicle and office maintenance duties

WHY JOIN PETRAVELLER?

At Petraveller, your work has a meaningful purpose. You will help reunite families with their pets while delivering an experience built on safety, compassion and exceptional service.

We offer:

- A competitive casual pay rate

- Comprehensive training

- High-quality uniforms

- A modern vehicle fleet

- Opportunities for personal growth and career progression

- A supportive, progressive team that enjoys working together

APPLYING FOR THE ROLE

Please submit your résumé and a cover letter through SEEK explaining why you would be a great fit for the Petraveller team.

We look forward to hearing from you.

📌 Pet Concierge (Pet Handler & Driver) (Mascot)
🏢 Petraveller
📍 Mascot